Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal MIX : Jurnal Ilmiah Manajemen International Journal of Islamic Business and Management Review
Putra, Ida Bagus Udaya
Unknown Affiliation
Arts Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Harmony of Nature: Building a Healthy Tourism Image Through Green Product Development Setini, Made; Putra, Ida Bagus Udaya; Wahyuni, Ni Made; Asih, Daru; Triandini, Evi
MIX: JURNAL ILMIAH MANAJEMEN Vol 14, No 3 (2024): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2024.v14i3.015

Abstract

Objectives: Nowadays, village progress has also become a benchmark for the success of development in a country and region. The orientation of this study is to analyze the condition and potential of Subaya Village, Bangli, Kintamani, by using a mixed approach that combines field observation and SWOT analysis. The methodology applied involves in-depth observation of the village's strengths and weaknesses, as well as interviews with village officials and communities to identify opportunities and threats.Methodology: Applied using Analytical Hierarchical Process analysis involves in-depth observation of village strengths and weaknesses, as well as interviews with village officials and communities to identify opportunities and threats (SWOT-AHP). The main focus explored is to collect information from the local community and village officials regarding the potential of Subaya Village. Finding: This study shows that Subaya Village has significant strengths, such as abundant natural resources and rich local culture, which can be utilized for tourism development. However, there are weaknesses in infrastructure and limited human resources that need to be overcome. This research also identifies opportunities to develop ecotourism and community empowerment programs. Threats faced, such as climate change and competition from other regions, require appropriate mitigation strategies. Conclusion: Expected to provide a basis for the sustainable development of Subaya Village and improve community welfare through optimal utilization of local potential, and the utilization of the regional potential of Subaya Village through the development of tourism and ecotourism programs can enhance the welfare of the community while overcoming existing weaknesses and threats
Enhancing Customer Satisfaction Through Upselling and Cross-Selling: The Mediating Role of Brand Image in Automotive After-Sales Services Doniartha, I Made Leo; Indiani, Ni Luh Putu; Setini, Made; Putra, Ida Bagus Udaya
International Journal of Islamic Business and Management Review Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v6i1.1802

Abstract

After-sales service is an important aspect in building long-term relationships with customers and increasing customer satisfaction with a brand. The implementation of sales strategies such as upselling and cross-selling in after-sales service aims to increase transaction value and shape positive customer perceptions of the brand. Therefore, this study aims to analyze the effect of upselling and cross-selling on customer satisfaction with brand image as a mediating variable in Toyota Tabanan after-sales service. The population in this study were all customers who use Toyota Tabanan after-sales service. The research sample consisted of 100 respondents selected using a purposive sampling technique. The data collection method was carried out through distributing questionnaires. The analysis technique used to test the hypothesis was inferential analysis using Structural Equation Modeling based on Partial Least Square (SEM-PLS). The results showed that upselling and cross-selling had a positive effect on customer satisfaction and brand image. Brand image also had a positive effect on customer satisfaction and was able to mediate the effect of upselling and cross-selling on customer satisfaction. These results indicate that implementing the right sales strategy and strengthening brand image in after-sales service can increase customer satisfaction sustainably.
Co-Authors Daru Asih Doniartha, I Made Leo Evi Triandini Ni Luh Putu Indiani Ni Made Wahyuni Setini, Made