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All Journal Tekinfo | Scientific Journal of Industrial and Information Engineering Jurnal Sistem Teknik Industri
Haryanti, Nur Laily
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

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Measuring Supply Chain Performance and Developing Competitive Strategy on Small Medium Enterprise Craft Industry using SCOR-AHP Model Purnama, Dwi Adi; Novianto, Didin Dwi; Haryanti, Nur Laily
Jurnal Sistem Teknik Industri Vol. 27 No. 3 (2025): JSTI Volume 27 Number 3 July 2025
Publisher : TALENTA Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jsti.v27i3.20336

Abstract

Small and medium enterprises (SMEs) require support to evolve into established organizations due to their strong flexibility to change. Nonetheless, numerous obstacles confront SMEs in their efforts to develop and compete. This study seeks to evaluate supply chain performance and the formulation of competitive strategies inside small and medium-sized enterprises (SMEs). This serves as an option for assessing supply chain performance while emphasizing the formulation of competitive strategies to enhance it, encompassing the management of material, information, and financial flows from both supply and demand perspectives. The evaluation of supply chain performance is conducted with the SCOR model, which relies on the identification of Key Performance Indicators (KPIs) derived from the outcomes of the SMEs business mapping process. Subsequently, multi-criteria decision making (MCDM) employing the Analytical Hierarchy Process (AHP) is utilized to assign weights to the KPI criteria for assessing supply chain performance and guiding competitive strategy creation. The study's results identified the indicators categorized into planning, production, sourcing, delivery, and returns. The measurement of supply chain performance suggests that the case study industry has a value of 84.11, signifying commendable performance. Moreover, competitive strategies, using Kraljic Matrix, Six Sigma, Lean Method, or mixed strategies, have been suggested to enhance supply chain performance and business competition, informed by the outcomes of the SCOR model and the MCDM approach.
Analisis Keluhan Pengguna pada Aplikasi Layanan Kesehatan Berbasis Text Mining Haryanti, Nur Laily; Afraah, Sayyidah Maulidatul; Kurnia, Ratih Dianingtyas
Tekinfo: Jurnal Ilmiah Teknik Industri dan Informasi Vol 14 No 2 (2026)
Publisher : Program Studi Teknik Industri Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31001/tekinfo.v14i2.2957

Abstract

The digital transformation of healthcare in Indonesia has led to the emergence of services like Mobile JKN to improve access and service efficiency. However, ongoing user complaints regarding ease of access and system reliability indicate the need for user experience-based evaluation. This study aims to identify user complaint patterns, evaluate the ease of application access, and formulate recommendations for improvements to enhance the quality of digital public services in the healthcare sector, particularly the Mobile JKN application. This study uses a text mining approach to user reviews on the Google Play Store, referring to software quality characteristics based on the ISO/IEC 25010 standard. The research process was carried out through several stages, starting from data collection (scraping), preprocessing and text cleaning, review filtering based on keywords related to performance and satisfaction, and sentimen analysis to understand user perceptions more comprehensively. The results of word frequency analysis and word cloud visualization indicate that the most dominant user complaints are related to security and access control, particularly related to login problems and OTP verification failures that hinder service access. On the other hand, this application demonstrates excellence in performance efficiency, particularly the online queuing feature which is considered fast, practical, and helps users save time. Based on a SWOT analysis, this study recommends strengthening the authentication system infrastructure and improving data synchronization to minimize access barriers and increase user trust. These findings are expected to serve as a strategic reference for digital healthcare managers in improving service quality, user retention, and community satisfaction in a sustainable manner.
Co-Authors Afraah, Sayyidah Maulidatul Didin Dwi Novianto Purnama, Dwi Adi Ratih Dianingtyas Kurnia, Ratih Dianingtyas