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All Journal Asian Journal of Social and Humanities
Kumalasari, Aristin Nanda
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Decision Sciences, Operations Research & Management Earth & Planetary Sciences Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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Analysis of Branch Office Efficiency in the Ranks of DKI Jakarta Regional Office BPJS Ketenagakerjaan Kumalasari, Aristin Nanda; Nurhayati, Popong; Asnawi, Yudha Heriyawan
Asian Journal of Social and Humanities Vol. 3 No. 10 (2025): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i10.594

Abstract

The number of active workers who register as BPJS Employment participants is still relatively low. This shows that the use of resources owned by branch offices has not been optimal in an effort to achieve the set targets. This study aims to analyze the efficiency of branch offices in the DKI Jakarta area using the Data Envelopment Analysis (DEA) method with a production approach, which is then followed by Tobit regression analysis to identify the factors that affect the efficiency level. The results of the study show that there is a variation in the level of efficiency between branch offices within the DKI Jakarta Regional Office during the period 2019 to 2023. During the five-year observation period, branch offices with a 3A classification were recorded to have the highest level of efficiency compared to other categories. Tobit's regression analysis revealed that the type of branch office had a significant negative effect on the level of efficiency. On the other hand, the variable in the number of claim cases actually shows a significant positive influence on efficiency. The formulation of recommendations based on the results of the analysis includes appreciation of best practices, adjustment of branch office types, digitization of JHT Claims, and management of employee mutation systems.
Co-Authors Asnawi, Yudha Heriyawan Popong Nurhayati