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The Role of Bureaucratic Structure in the Implementation of The Domestic Wastewater Management Policy in Makassar City Indriati Amirullah; Nurasia Natsir; Siti Zaleha Soebarini
International Journal of Economics and Management Research Vol. 3 No. 1 (2024): April : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v3i1.171

Abstract

This research aims to understand the role of bureaucratic structure in implementing public policy, specifically in domestic wastewater management in Parang Tambung Subdistrict, Tamalate District, Makassar City. The study finds that implementing this policy requires effective coordination among all bureaucratic elements and the involvement of various work units. This research also indicates that the application of Standard Operational Procedures (SOP) and Fragmentation, as Edward C. George III explained, can be effective methods to enhance the success of policy implementation. However, to achieve success in policy implementation, the involvement of all bureaucratic elements and cooperation with external elements is necessary. In conclusion, an effective and efficient bureaucratic structure is crucial for the success of public policy implementation.
Streamlining Environmental Permits through Information Systems : Makassar's Experience Delly Mustafa; Siti Zaleha Soebarini; Nurasia Natsir
Management Dynamics: International Journal of Management and Digital Sciences Vol. 2 No. 2 (2025): International Journal of Management and Digital Sciences
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/managementdynamics.v2i2.180

Abstract

This study examines the effectiveness of Management Information Systems (MIS) in environmental permit administration within the Environmental Agency of Makassar City during the 2023-2024 period. Employing a qualitative case study approach, the research integrates several theoretical frameworks including Systems Theory, Technology Acceptance Model (TAM), Resource-Based View (RBV), Diffusion of Innovations, and Contingency Theory to comprehensively evaluate MIS performance. Through in-depth interviews with 35 respondents, direct observations, and documentation analysis over six months, the research identifies the impact of MIS implementation on environmental governance. Findings reveal significant improvements in processing efficiency (42% time reduction), administrative error reduction (67% decrease), and enhanced stakeholder engagement (53% increase in public participation). Nevertheless, challenges persist in regulatory alignment, technical reliability (12% system downtime), and user adaptation (23% of staff reporting usage difficulties). The study underscores the importance of continuous system optimization, targeted training, and cross-departmental integration for sustainable environmental governance. Theoretical contributions include an integrated MIS evaluation model for environmental administration contexts, while practical implications offer recommendations for technology-based permitting process improvements. Research limitations include a single geographic focus and relatively short observation period, suggesting the need for future longitudinal and comparative studies.