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All Journal Indonesian Journal of Law and Economics Review
Sugiyono, Bunga Fadilah Senja Putri
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Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

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Indonesia's SIPRAJA App Shows E-Government Potential, But Offline Realities Persist: Aplikasi SIPRAJA Indonesia Menunjukkan Potensi E-Government, Tapi Kenyataan Luring Tetap Ada Sugiyono, Bunga Fadilah Senja Putri; Rodiyah, Isnaini
Indonesian Journal of Law and Economics Review Vol. 19 No. 2 (2024): May
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijler.v19i2.1123

Abstract

This study aims to analyze the effectiveness of the SIPRAJA application for population administration services in Glagaharum Village. Using a descriptive qualitative method, the research found that the application is not yet effective due to limited socialization and technological challenges faced by the community. Most residents prefer offline services because of the complexity of the online system and insufficient human resources, with only one operator and verifier. Despite the potential for expedited processes, technical issues cause delays, making offline submissions more appealing. Better training and resources are needed to improve the application's effectiveness and overall public service quality. Highlight: Limited socialization and technical issues reduce SIPRAJA's usage. Single operator causes inefficiencies in application processing. Technical problems hinder effectiveness and increase manual submissions. Keyword: SIPRAJA, public administration, e-government, service effectiveness, qualitative study
Co-Authors Isnaini Rodiyah