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All Journal Jurnal Manajemen Jurnal Ilmu Komunikasi
Fika Anilda
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

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Peran Keluarga dalam Pembentukan Identitas dan Kesejahteraan Psikologis Karyawan di CV. SUGIH MAJU BERKAH Ageng Saepudin Kanda S; Fika Anilda
MAMEN: Jurnal Manajemen Vol. 3 No. 1 (2024): Januari 2024
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v3i1.3000

Abstract

This research aims to reveal the role of family in the formation of identity and psychological well-being of employees at CV. SUGIH FORWARD BLESSINGS. Employee identity and psychological well-being are important aspects in supporting productivity and performance in the work environment. Using a qualitative approach, this research involved in-depth interviews with a number of CV employees. SUGIH MAJU BERKAH to explore how their family experiences influence individual identity and psychological well-being in the work context. The research results show that the family plays a crucial role in shaping employee identity, through the influence of the values, norms and emotional support provided. Interactions with family members also play a role in shaping employees' mindsets and attitudes towards their work. In addition, family support has a positive impact on psychological well-being, creating an emotionally healthy work environment and increasing employees' mental resilience. These findings provide an important contribution to understanding the role of the family in the context of identity formation and psychological well-being of employees in the CV work environment. SUGIH MAJU BERKAH, as well as providing suggestions for developing human resource management strategies that are more holistic and oriented towards family support to improve employee psychological well-being.
Peran Komunikasi Bisnis Terhadap Kepuasan Pelanggan dalam Meningkatkan Profit di Sampono Perfumery Fika Anilda; Sabrina Putri Lestari; Ricky Firmansyah
MUKASI: Jurnal Ilmu Komunikasi Vol. 2 No. 2 (2023): Mei 2023
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/mukasi.v2i2.1649

Abstract

The Role of Business Communication on Customer Satisfaction in increasing profits at Sampono Perfumery. This research is to determine the role of customer satisfaction in increasing profits in the company. There are several things that you want to pursue so that this research data is collected properly, with the aim of knowing the development of business communications that are always applied in increasing profits at Sampono perfumery in each of its offline stores. The method used is a qualitative method using data collection techniques or questionnaires. The data that will be generated is the role of business communication on customer satisfaction and convenience such as the location of the offline shampoo store in Cimahi on Jalan Raya Cibabat and the newest offline store in Bandung, precisely Jalan Braga, providing the best and comfortable facilities so that pedestrians who are traveling in the city can visit the store, in the shampoo perfumery shop, they provide free facilities such as massage chairs and free coffee to provide comfort to every visitor who comes, provide good quality products, employees who always give a good attitude towards customers , so that satisfaction can create added value and increase consumer convenience when shopping at Sampono Perfumery and always provide customer loyalty in every problem or consumer complaint against the company so that it can be repaired and improved, so that Sampono Perfumery can further improve the service back at each of each store.
Co-Authors Ageng Saepudin Kanda S Ricky Firmansyah Sabrina Putri Lestari