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All Journal JISIP: Jurnal Ilmu Sosial dan Pendidikan
Imron, Mochammad Khoirul
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Arts Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Analisis Kualitas Pelayanan Karyawan Terhadap Kepuasan Pelanggan Pada Pt. Mitra Bina Mandiri Kecamatan Gempol Kabupaten Pasuruan Imron, Mochammad Khoirul; Wati, Shanti Bintara; Indiati, Indiati
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 7, No 3 (2023): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (Juli)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v7i3.5219

Abstract

This research intends to identify the impact of the quality of employee services on client happiness at PT. Mitra Bina Mandiri, to achieve this goal, so that a qualitative descriptive analysis method is used. This analysis is based on information that is claimed in the form of data explanations and then developed with other information to gain clarity or establish a reflection, in this case regarding the quality of employee services to client satisfaction at PT. Mandiri Bina Partners. Which is part of the quality of employee services can affect client satisfaction when making purchases. All information will be obtained from the results of observation, selection and debriefing with all parties involved in future research.
Co-Authors Indiati Indiati, Indiati Wati, Shanti Bintara