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All Journal TEKMAPRO Journal of Industrial Engineering and Management Sewagati
Nickita, Komang
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Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Synergizing Customer Satisfaction and Sustainable Innovation: Leveraging the Kano Model for Eco-Design in Product Development Nickita, Komang
Tekmapro Vol. 19 No. 1 (2024): TEKMAPRO
Publisher : Program Studi Teknik Industri Universitas Pembangunan Nasional Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/tekmapro.v19i1.356

Abstract

In the context of contemporary consumer demands and growing environmental consciousness, the packaging design of consumer goods has garnered significant attention for its impact on both consumer satisfaction and environmental sustainability. This paper focuses on the utilization of the Kano Model as a robust methodology for discerning pivotal attributes in sustainable cooking oil packaging design. By leveraging the comprehensive framework of the Kano Model, this research seeks to identify the essential features that not only fulfill consumer expectations but also align with environmentally responsible practices. Through a meticulous analysis of consumer preferences and environmental concerns associated with cooking oil packaging, this study aims to pinpoint the attributes that contribute to both consumer satisfaction and reduced environmental footprint. By emphasizing the synergy between consumer satisfaction and sustainable packaging, this paper underscores the vital role of the Kano Model in guiding the design process toward creating cooking oil packaging that not only meets consumer needs but also demonstrates a commitment to ecological responsibility. The insights derived from this study serve as a valuable guide for companies looking to enhance their packaging design strategies, fostering consumer loyalty while promoting sustainable practices in the cooking oil industry.
Menuju Layanan Administrasi yang Efektif dan Efisien: Pendampingan Implementasi Lean Six Sigma dalam Pelayanan Publik di Kota Surabaya Anityasari, Maria; Akbar, Reza Aulia; Nickita, Komang; Indrawijaya, Rivaldo; Sonhaji, Agus Imam; Wibisono, Keiza Ayu; Maharani, Zarlita; Thufail, Al May Nabith; Anastasya, Febiana; Salsabilla, Nasywa; Afzalurrahman, Fahrizal; Pratama, Affan Hadi; Suryaningtyas, Alifia; Irani, Cindy Fitria; Da Murra, Fadhel; Nihara, Akmal Zuhdi; Kusumawardani, Rindi
Sewagati Vol 9 No 5 (2025)
Publisher : Pusat Publikasi ITS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j26139960.v9i5.8314

Abstract

Keilmuan Teknik Sistem dan Industri selama ini lebih banyak dikaitkan dengansektor manufaktur. Namun sebenarnya disiplin ini juga sangat relevan untuk diterapkandi sektor layanan publik oleh instansi pemerintahan. Penerapan konsep LeanSix Sigma (LSS) terbukti mampu menjawab tantangan efisiensi, efektivitas, danpeningkatan kualitas layanan. Metode ini tidak hanya berfokus pada pengurangandefect atau kesalahan dalam proses layanan, tetapi juga mengutamakan pencarianprosedur terbaik untuk pemantauan dan perbaikan berkelanjutan. Maka dariitu, program pengabdian masyarakat ini dirancang untuk mendampingi OrganisasiPerangkat Daerah (OPD) penyelenggara layanan perizinan dan non-perizinan dilingkungan Pemerintah Kota (Pemkot) Surabaya dalam mengimplementasikan konsepLSS. Prinsipnya adalah pengelolaan data dari total waktu penyelesaian terhadaptarget yang telah ditetapkan untuk dapat mengukur performansi layanan dari setiapOPD melalui parameter process capability dan sigma level. Hasil dari pendampinganini menunjukkan bahwa meskipun para OPD telah memenuhi target waktu layanan,namun sebaran waktu layanan yang tercatat masih terlalu tinggi sehingga akhirnyaberdampak pada tingkat kepuasan masyarakat yang bervariatif. Hasil pengolahandata selanjutnya dianalisis berdasarkan 10 waste untuk menemukan penyebab waktulayanan belum konsisten. Hasil analisis ditindaklanjuti dengan perubahan prosedurkerja dan proses bisnis sebagai bentuk continuous improvement.
Co-Authors Afzalurrahman, Fahrizal Agus Imam Sonhaji, Agus Imam Akbar, Reza Aulia Anastasya, Febiana Da Murra, Fadhel Indrawijaya, Rivaldo Irani, Cindy Fitria Maharani, Zarlita Maria Anityasari Nihara, Akmal Zuhdi Pratama, Affan Hadi Rindi Kusumawardani, Rindi Salsabilla, Nasywa Suryaningtyas, Alifia Thufail, Al May Nabith Wibisono, Keiza Ayu