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All Journal Jurnal Indonesia Sosial Sains
Putri, Ayu Hestiningtyas Agustya
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Model of Improving Employee Performance Through Self Efficacy and Work Motivation with Organisational Citizenship Behaviour (OCB) as an Intervening Variable at the Demak Regency Transportation Office Putri, Ayu Hestiningtyas Agustya
Jurnal Indonesia Sosial Sains Vol. 6 No. 1 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i1.1579

Abstract

Employee performance plays a crucial role in the success of an organization, including the Demak Regency Transportation Agency. This study aims to examine the direct effects of self-efficacy and work motivation on performance, as well as their influence through OCB as an intervening variable. Using an explanatory research design with a quantitative approach, the study surveyed 85 employees from the Demak Regency Transportation Office using a census method. Data were collected via a Likert-scale questionnaire and analyzed with Partial Least Squares (PLS) through SmartPLS 3. The results revealed that both self-efficacy and work motivation have a positive and significant impact on employee performance. Furthermore, OCB was found to mediate the relationship between self-efficacy, work motivation, and performance. These findings confirm that increasing self-efficacy, work motivation, and OCB can encourage more optimal performance. In conclusion, effective management of self-efficacy, work motivation, and OCB variables can be an important strategy in improving the performance of Demak Regency Transportation Agency employees. This research provides a practical contribution to human resource management in the government sector.
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