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All Journal IKRA-ITH Informatika : Jurnal Komputer dan Informatika
Hidayat, Ruswan
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Computer Science & IT

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Rancang Bangun Aplikasi Ticketing Service Desk Teknologi Informasi Berbasis Website Hidayat, Ruswan; Anwar, Nizirwan
IKRA-ITH Informatika : Jurnal Komputer dan Informatika Vol. 8 No. 3 (2024): IKRAITH-INFORMATIKA Vol 8 No 3 November 2024
Publisher : Fakultas Teknik Universitas Persada Indonesia YAI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37817/ikraith-informatika.v8i3.4361

Abstract

Service Desk is a single point of contact (SPOC) between IT (Information Technology) serviceusers and IT service providers. Service Desks are the main entry point for users to get informationtechnology-related assistance. They act as intermediaries between users and other IT teams,ensuring that problems are resolved efficiently and effectively. This research aims to design andbuild a ticketing application for the service desk unit, by applying service level agreement to theapplication. The application built is expected to be a means of supporting activities at the servicedesk as well as being able to provide certainty for service users regarding the time required untilthe problem report is followed up.
Co-Authors Nizirwan Anwar