Claim Missing Document
Check
Articles

Found 2 Documents
Search

Toxic Relationships and Attachment Styles Among Young Adults: A Qualitative Research Rahmadianti, Yundira Putri; Fajrinaldi
EKSPRESI DAN PERSEPSI : JURNAL ILMU KOMUNIKASI Vol 8 No 3 (2025): September
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Pembangunan Nasional Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33822/jep.v8i3.11772

Abstract

Toxic relationships, characterized by patterns of domination, manipulation, and recurrent conflict, can significantly damage individuals’ emotional well-being and shape unhealthy attachment styles. However, research gaps remain regarding how young adults who have experienced toxic romantic relationships reflect on their attachment patterns and how these patterns evolve in subsequent relationships. This research aims to explore the experiences of young adults who have survived toxic relationships and to understand how these experiences influenced their attachment styles and interpersonal communication patterns. Using a qualitative approach with Interpretative Phenomenological Analysis (IPA), data were collected through semi-structured interviews with three informants aged 24–32 years who had ended toxic relationships at least one year prior. The results reveal that all informants initially experienced positive communication and affection with their partners, but later faced controlling, aggressive, or manipulative behaviors that led to insecure attachment styles characterized by fear, dependence, and lack of autonomy. The research concludes that toxic relationships leave a strong impact on attachment styles and negatively affect the victims’ mental well-being. However, further analysis of interview data reveals that individuals can develop healthier patterns when they gain awareness and engage in more constructive communication in future relationships. These findings have both theoretical and practical implications to enrich understanding of Attachment Theory in the context of toxic romantic relationships among young adults and offer valuable insights for counselors, therapists, and educators to support survivors in rebuilding secure, healthy interpersonal relationships.
Banking Chatbots in Indonesia as AI-Mediated Communication: A CMC and TAM Analysis Fajrinaldi; Rahmadianti , Yundira Putri
Ilomata International Journal of Social Science Vol. 7 No. 2 (2026): April 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i2.2138

Abstract

This study aims to explore how banking AI chatbots mediate communication between banks and customers, and to examine user perceptions regarding the ease of use and usefulness of such technology. Employing a qualitative approach, the research analyzes the experiences of three informants who have interacted with AI chatbot services from Bank Mandiri (MITA), BRI (SABRINA), and BNI (CINTA). The study utilizes the framework of Computer-Mediated Communication (CMC) to assess digital interaction characteristics and adopts the Technology Acceptance Model (TAM) to examine factors of technology acceptance. Findings indicate that banking AI chatbots are perceived as useful and easy to use, especially for routine informational queries. However, they are seen as limited in handling complaints or complex problems. While chatbots provide time flexibility and easy access, the low level of social presence leads to a less empathetic communication experience. Despite these limitations, AI chatbots are accepted as efficient digital communication tools for everyday banking needs. The study highlights the need to enhance chatbot interaction quality to become more human-centered and emotionally responsive.