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All Journal Business and Accounting Education Journal
Kastini
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Economics, Econometrics & Finance

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Strategi Kaur Perencanaan Dalam Meningkatkan Kualitas Pelayanan Prima Di Pemerintahan Desa Sogo Kecamatan Kedungtuban Kastini; Oktarina, Nina
Business and Accounting Education Journal Vol. 6 No. 2 (2025): Business and Accounting Education Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/baej.v6i2.21692

Abstract

This research examines about the role of the Head of Planning in improving the quality of service excellence in Sogo Village, Kedungtuban Sub-district, Blora District. Using a qualitative approach and narrative design, data was collected through interviews, observation, and documentation. The findings show that the Kaur Perencanaan has the main responsibility in preparing development plans and managing village data, but is often faced with additional tasks that interfere with the focus on his main duties. Strategies implemented to improve services include developing information technology competencies, increasing human resource capacity, collaborating with other village officials, and increasing transparency and accountability. However, constraints such as limited resources and resistance to change remain a challenge. This study recommends additional staff, technology training, and the development of standard operating procedures (SOPs) to improve service effectiveness. The results of this study are expected to provide insights for the development of public service policies at the village level.
Co-Authors Nina Oktarina