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All Journal Journal of Community Engagement in Economics
, Syafruddin, , Syafruddin
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Economics, Econometrics & Finance Social Sciences

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Journal : Journal of Community Engagement in Economics

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The Utilization of GoFood as an Effort to Enhance the Businesses of MSME Actors Bulloh, Khabib Kitab; Imran, Juani; Idris, Muhamad Syawal; Ismail, Fatmawati; , Syafruddin, , Syafruddin; Amriani, Nur Wardah Desi; Rahman, Shinta Abdul
Journal of Community Engagement in Economics Vol 2 No 2 (2024): Journal of Community Engagement in Economics
Publisher : Fakultas Ekonomi dan Bisnis Islam Universitas Al- Hikmah Indonesia - Jurnal Ekonomi Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35896/jcee.v2i2.890

Abstract

GoFood is a technology-based food delivery service developed by Gojek, one of the largest technology companies in Southeast Asia. This platform utilizes mobile application technology to connect customers with restaurants and driver partners in an integrated ecosystem. GoFood uses advanced algorithms to recommend menus, optimize delivery routes, and monitor service quality in real-time. This technology not only increases user comfort, but also opens up new business opportunities for small and medium enterprise (SME) partners in the culinary industry. In addition, innovative features such as order personalization and digital payments via GoPay provide a more efficient user experience. In this research, the methods we apply include participatory methods and action methods (action research). This research discusses the positive impact of adopting GoFood technology on operational efficiency, increasing restaurant partner income, and ease of access for consumers, as well as identifying challenges that still need to be overcome. ry services
Co-Authors Amriani, Nur Wardah Desi Bulloh, Khabib Kitab Idris, Muhamad Syawal Imran, Juani Ismail, Fatmawati Rahman, Shinta Abdul