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Rosary, Juao C. Costa
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Economics, Econometrics & Finance

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Journal : Journal of Management

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Analysis Of The Role Of Internal Communication And Work Discipline On Employee Performance At Pt. Kalibaru Investama Rosary, Juao C. Costa; Ghauri, Pervez N; Salzberger, Thomas
Journal of Management Vol. 1 No. 1 (2022): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

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Abstract

This study explains the relationship between internal communication and work discipline and how both factors affect employee performance. PT. Kalibaru Investama is the subject of this investigation. The philosophy of work discipline and internal communication is covered in this paper. This study employed a non-probability sampling technique with a quantitative approach using a questionnaire survey that was given to 67 respondents and then analyzed using SPSS version 20.0. The findings of the hypothesis test (t test), which found a significant relationship between work discipline and performance (t count 2.153 Ttable 1.996). Internal communication has a t count of 3.398 Ttable 1.996 with a coefficient of determination of 41.7%, which indicates a considerable impact on job performance. Employee performance is significantly and simultaneously impacted by work discipline and internal communication. The results of this study's implications can help management, particularly at PT. Kalibaru Investama, realize the need of maintaining workplace discipline and effective internal communication.
The Relationship Between E-Service Quality And E-Satisfication McGuire, Stephen J. J.; Rosary, Juao C. Costa
Journal of Management Vol. 1 No. 2 (2022): July - December
Publisher : Yayasan Pendidikan Belajar Berdikari

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This study's goal is to examine the relationship between e-service quality and e-satisfaction, e-trust and e-satisfaction, e-service quality and e-customer loyalty, e-satisfaction and e-customer loyalty, indirect effects of e-service quality on e-customer loyalty through e-satisfaction, and significant indirect effects of e-trust on e-customer loyalty through e-sa The research method is quantitative, and the purposive sampling approach is a non-probability sampling strategy. 301 online shop customers who had made purchases there served as the study's respondents. Through the use of social media, online questionnaires were sent to gather research data. employing SmsrtPLS 4.0 software tools for structural equation modeling (SEM) analysis of research data. Validity, reliability, and hypothesis testing (significance) are the phases of data analysis. According to the study's findings, e-service quality has a direct, positive, and considerable impact on e-satisfaction. The impact of e-Trust on e-Satisfaction is immediate, positive, and large. There is a strong positive and significant direct effect of e-service quality on e-customer loyalty, as well as a positive effect and direct significance of e-trust on e-customer loyalty. Additionally, there is a strong and significant positive indirect effect of e-service quality on e-customer loyalty through e-satisfaction, and there is a strong and significant positive indirect effect of e-Trust on e-customer loyalty.
Co-Authors Ghauri, Pervez N McGuire, Stephen J. J. Salzberger, Thomas