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All Journal Jurnal Bisnis dan Pembangunan Eduturisma Journal of Social Science
Muhamad Arsyad
Unknown Affiliation
Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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Kinerja Dinas Perhubungan Pada Unit Pelaksana Teknis Daerah (UPTD) Danau Panggang Dalam Penarikan Retribusi Pelayanan Kepelabuhan Dermaga Danau Panggang Kabupaten Hulu Sungai Utara Muhamad Arsyad; Risnawati
JURNAL BISNIS DAN PEMBANGUNAN Vol. 14 No. 2 (2025): Jurnal Bisnis dan Pembangunan
Publisher : Program Magister Ilmu Administrasi Bisnis FISIP Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.1414i2.88

Abstract

Abstract: This research is motivated by issues such as the inconsistency of tariffs with regulations, the collection of service fees without tickets, and suboptimal service delivery. A qualitative approach was used, with data collected through interviews, observation, and documentation. Data sources were selected through purposive sampling, involving 13 participants. The data were analyzed using techniques of data reduction, data presentation, and drawing conclusions. Credibility testing was conducted through prolonged observation, increased diligence, triangulation, reference materials, and member checking. The results indicate that performance was less than satisfactory. Indicators showing poor performance included service compliance, program development, accuracy, and thoroughness. Fairly good indicators included work results, efficiency, public satisfaction, accountability, and compliance with organizational policies. Meanwhile, organizational capability and the presence of Standard Operating Procedures (SOPs) were assessed as good. Supporting factors included good attitudes and a sense of responsibility, The inhibiting factors are the absence of technology use in the retribution collection process, such as the use of QRIS for payments, and the implementation that does not comply with the SOP. It is recommended to improve supervision, evaluation, discipline, and employee professionalism in carrying out their duties
PENGARUH LOKASI DAN HARGA TERHADAP KEPUASAN WISATAWAN DI TAMAN SARI GUA SUNYARAGI CIREBON Nurul Eka Faradilla; Setyo Widiarto; Muhamad Arsyad
Eduturisma Vol 6 No 1 (2021): Eduturisma
Publisher : LPPM and Travel Operation Department Universitas Asa Indonesia

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Abstract

Tourist satisfaction is one indicator to increase the competitiveness of a tourist attraction. Location and price are two factors that are believed to contribute positively to tourist satisfaction. This study aims to analyze the effect of location and price variables on tourist satisfaction at Taman Sari Cave Sunyaragi Cirebon Tourist Attraction. A total of 100 tourists were involved as research respondents. The analysis technique uses multiple linear regression. The research instrument uses a questionnaire that has been tested for validity and reliability. Classical assumption tests were carried out including tests of normality, heteroscedasticity, multicollinearity and linearity. The results showed that the location and price variables partially and simultaneously affect tourist satisfaction, and contributed 68.1%, while the remaining 31.9% is influenced by other variables not discussed in this study such as perceived value, tangibles, reliability, assurance, empathy, and responsibility.
Co-Authors Nurul Eka Faradilla Risnawati Setyo Widiarto