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All Journal Asian Digital Governance Problems
Rijhal, Ahmad
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Decision Sciences, Operations Research & Management Social Sciences

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The Influence of Digital Governance on Public Service Innovation in Bone Bolango Regency, Gorontalo Rijhal, Ahmad
Asian Digital Governance Problems Vol. 2 No. 1 (2025): Asian Digital Governance Problems
Publisher : Asian Digital Governance Problems

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71435/639135

Abstract

Purpose: This study examines the influence of digital governance on public service innovation in Bone Bolango Regency, Gorontalo. Digital governance is increasingly adopted to enhance transparency, accountability, efficiency, and citizen participation; however, its direct contribution to innovation in local government services remains underexplored in the Indonesian context. Subjects and Methods: A quantitative research design was employed using a survey distributed to civil servants and citizens utilizing digital-based public services. A total of 120 valid responses were collected. Data were analyzed using descriptive statistics and multiple linear regression to measure the influence of efficiency, transparency, accountability, and participation as dimensions of digital governance on public service innovation. Results: The findings reveal that digital governance significantly affects public service innovation, explaining 56% of its variance. Efficiency (β = 0.41, p < 0.001) and transparency (β = 0.29, p = 0.004) were the strongest predictors, while accountability (β = 0.22, p = 0.017) showed a moderate effect and participation (β = 0.10, p = 0.112) was not significant. Conclusions: Digital governance enhances innovation mainly through improved efficiency and transparency. Greater institutional support for citizen participation and accountability is needed to sustain long-term innovation in local public services.
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