Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Lentera ICT
Rabani, Mohamad Raya
Unknown Affiliation
Computer Science & IT

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Lentera ICT

 1 
RANCANG BANGUN SISTEM INFORMASI PEMBUATAN TICKET SLM PADA PT. XYZ Setiawan, Setiawan; Setiady, Teddy; Rabani, Mohamad Raya
JURNAL LENTERA ICT Vol. 10 No. 1 (2025): JURNAL LENTERA ICT, MEI 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrict.v10i1.1539

Abstract

This research aims to design and build a Service Level Management (SLM) ticketing system at PT. Bringin Gigantara. This system is developed to improve the efficiency and effectiveness of the company's service management, particularly in handling service tickets. The method used in this research is through direct interviews with relevant parties. The resulting system is expected to facilitate the ticket creation process, thereby improving the quality of service to customers. The research results indicate that this system can reduce response times and enhance user satisfaction through the features provided. In conclusion, the designed SLM ticketing system can be effectively implemented and has a positive impact on the operations of PT. Bringin Gigantara.
Co-Authors Setiawan Setiawan TEDDY SETIADY