Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
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All Journal Indatu Journal of Management and Accounting Grimsa Journal of Business and Economics Studies
SI, Sari Raudhatul Jannah
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Environmental Science Social Sciences Other

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Exploring Organizational Citizenship Behavior to Identify Job Performance Based on Perspectives Organizational and Psychological Empowerment in the Hospitality Sector Muksalmina, Muksalmina; Hidayatullah, Ferdy; Syahyana, Ahmad; SI, Sari Raudhatul Jannah
Indatu Journal of Management and Accounting Vol. 3 No. 2 (2025): December 2025
Publisher : Heca Sentra Analitika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60084/ijma.v3i2.348

Abstract

In an era of global competition and digital transformation, improving human resource performance has become a strategic factor for the hospitality industry, which is highly dependent on service quality. This study aims to analyze the role of organizational citizenship behavior (OCB) in mediating the influence of perceived organizational support and psychological empowerment on the job performance of hospitality employees. A quantitative approach was used, with a survey method targeting star-rated hotel employees in Banda Aceh City, Indonesia. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to test the direct and indirect relationships between latent variables. The results showed that perceived organizational support and psychological empowerment had a positive and significant effect on job performance, both directly and through the mediation of OCB. OCB was found to play an important role in strengthening the relationship between psychological factors and job performance, particularly through voluntary behaviors such as helping colleagues, maintaining the organization’s image, and improving service effectiveness. These findings confirm that superior performance in the hospitality industry is not only determined by managerial systems, but also by the psychological and social aspects of employees. In the context of Aceh Province, which has distinctive religious values and social norms, organizational citizenship behavior becomes an important mechanism for building professionalism and work ethics in line with Sharia principles. This study provides practical implications for hotel management to improve organizational support, strengthen psychological empowerment, and create a collaborative work culture oriented toward service quality.
Analysis of Financial Education, Risk Management, and Accessibility of Technology-Based Loans on Improving Village Economic Resilience Lestari, Soraya; Muksalmina, Muksalmina; Baiti, Baiti; Hayati Hasan, Salwa; SI, Sari Raudhatul Jannah
Grimsa Journal of Business and Economics Studies Vol. 3 No. 1 (2026): January 2026 (In Press)
Publisher : Graha Primera Saintifika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61975/gjbes.v3i1.108

Abstract

Village economic resilience is critical for sustainable rural development, yet remains challenged by limited financial literacy, inadequate risk management, and restricted access to capital. This study examines how financial education, risk management, and technology-based loan accessibility influence economic resilience among culinary sector MSMEs in Syiah Kuala District, Banda Aceh. Using a quantitative approach, data were collected through Likert-scale questionnaires distributed to 68 respondents selected via proportional stratified random sampling from 217 culinary MSMEs. Multiple linear regression analysis reveals that all three independent variables significantly and positively affect village economic resilience. Technology-based loan accessibility emerged as the most dominant factor, followed by financial education and risk management. The findings suggest that integrated interventions combining digital financial inclusion, financial literacy programs, and risk management training can substantially strengthen rural economic resilience. This research contributes empirical evidence on the synergistic effects of these factors in developing economies and provides actionable insights for policymakers designing resilient rural economic development strategies. From a policy perspective, the findings highlight the importance of integrated rural economic policies that simultaneously promote financial education, strengthen risk management capacity, and expand responsible access to technology-based lending. Policymakers and local governments are encouraged to design village-level financial literacy programs and fintech regulations that support productive MSME financing while minimizing financial vulnerability.
Co-Authors Abda Abda Baiti, Baiti Hayati Hasan, Salwa Hidayatullah, Ferdy Lestari, Soraya Muksalmina Muksalmina Syahyana, Ahmad