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All Journal MES Management Journal Jurnal Cendekia Ilmiah
Deka Sofia, Regina
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Religion Humanities Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Pengaruh Logistics Service Quality Dan Customer Satisfaction Terhadap Customer Loyalty Pada Jasa Logistik Sekar Pertiwi, Putri; Deka Sofia, Regina
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 1: Desember 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v5i1.11860

Abstract

Industri logistik saat ini mengalami pertumbuhan yang signifikan, didorong oleh perkembangan pesat pasar e-commerce. Persaingan dalam sektor logistik menuntut pemilihan strategi yang tepat untuk menjadikan sebuah perusahaan tetap kompetitif, hal ini mendorong perusahaan harus meningkatkan fokus pada logistics service quality dan kepuasan dari para pelanggan, Penelitian ini bertujuan untuk melihat pengaruh delivery time, shipping cost, order accuracy dan order discrepancy handling terhadap customer satisfaction dan customer loyalty. Penelitian ini menggunakan pendekatan kuantitatif dengan sampel 144 orang customer e-commerce shopee yang menggunakan jasa logistic SPX di Jakarta dan memenuhi kriteria. Penelitian ini menggunakan Structural Equation Modeling (SEM) berbasis Partial Least Square (PLS) untuk menguji instrumen pengukuran dan hubungan struktural antar variable. Hasil penelitian ini menunjukkan bahwa delivery time, shipping cost dan order discrepancy handling memiliki pengaruh positif terhadap customer satisfaction, yang pada akhirnya berkontribusi terhadap customer loyalty. Sebaliknya, variabel order accuracy tidak menunjukkan pengaruh signifikan terhadap customer satisfaction. Hal ini menunjukan perusahaan harus fokus pada peningkatan pengalaman belanja secara keseluruhan agar pelanggan merasa terdorong untuk terus menggunakan e-commerce secara berkelanjutan.
Pengaruh Pengembangan Karier dan Stres Kerja Terhadap Komitmen Organisasi dan Niat Berpindah Aila, Aila; Deka Sofia, Regina
MES Management Journal Vol. 5 No. 1 (2026): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.1086

Abstract

Turnover intention is unavoidable for companies, where turnover intention influences employees' decisions to leave their workplace. Understanding the mechanisms of turnover formation can help companies maintain workforce stability. This study aims to determine the relationship between career development, organizational commitment, job stress, and employee turnover intention in the Jakarta area. This study uses a quantitative method with an associative descriptive design. Items are assessed using a 5-point Likert scale (1 = Strongly Disagree/STS to 5 = Strongly Agree/SS). It can be concluded that development has a positive effect on organizational commitment, job stress has a negative effect on organizational commitment, and development has no direct effect on intention. However, job stress has a positive effect on continuance intention. This study concludes that organizational commitment also mediates the effect of development on intention to leave. This study also found that commitment to the organization does not choose as a wave that explains the influence of stress on intention to originate. This study contributes with additional empirical evidence, companies are advised to manage work stress proactively, develop transparent career paths that are effectively communicated to the entire employee hierarchy, and provide fair performance-based rewards including financial incentives and non-material recognition are needed to increase loyalty.
Co-Authors Aila, Aila Sekar Pertiwi, Putri