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All Journal Return : Study of Management, Economic and Bussines Jurnal Ekonomi, Teknologi dan Bisnis
Sutrisna, Dwi Winahyo
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Astronomy Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Analysis of Determinant Factors of Operational Efficiency of Mass Transportation Modes and Their Implications for Social Welfare (Case Study of Urban Transport Networks) Sutrisna, Dwi Winahyo
Jurnal Ekonomi Teknologi dan Bisnis (JETBIS) Vol. 4 No. 11 (2025): Jurnal Ekonomi, Teknologi dan Bisnis
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/4b4v4426

Abstract

The operational efficiency of mass transportation is a critical factor in urban mobility, with significant implications for social welfare. However, many cities in developing countries face challenges in achieving optimal efficiency, impacting service quality and community accessibility. This study aims to analyze the determinant factors of operational efficiency in urban mass transportation modes and examine their implications for social welfare in the context of Indonesian cities. Employing a quantitative approach, this research utilized Data Envelopment Analysis (DEA) and multiple regression methods to evaluate 15 urban transportation corridors across Jakarta, Surabaya, and Bandung during the 2022-2024 period. Data were collected through direct observation, surveys of 1,200 passengers, and in-depth interviews with operators and regulators. The analysis revealed that service frequency, load factor ratio, and fleet quality are the dominant factors affecting operational efficiency, collectively contributing 68.4% to efficiency variations. Operational efficiency demonstrated a strong positive correlation with accessibility for low-income populations (r=0.742) and contributed to reducing household transportation costs by up to 23.6%. Furthermore, efficient corridors showed significantly lower carbon emissions (0.68 kg CO? per passenger-km) compared to inefficient corridors. The findings underscore the crucial relationship between transportation operational efficiency and social welfare outcomes. To maximize both efficiency and social benefits, policymakers should prioritize fleet modernization, optimize operational schedules, and enhance system integration through coordinated tariff structures and infrastructure development.
The Effect of Geographic Expansion Strategy and Fintech Integration on Operational Efficiency and Business Scalability of On-Demand Service Platform Companies (A Study of Gojek and Grab in Indonesia) Sutrisna, Dwi Winahyo
Return : Study of Management, Economic and Bussines Vol. 5 No. 3 (2026): Return: Study of Management, Economic and Business
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v5i3.449

Abstract

Background: The rapid growth of on-demand service platforms in Indonesia, particularly Gojek and Grab, has transformed the digital economy landscape. However, the strategic mechanisms through which geographic expansion and fintech integration jointly influence operational efficiency and business scalability remain underexplored. Objective: This study analyzes the impact of geographic expansion strategies and fintech integration on the operational efficiency and business scalability of on-demand service platform companies in Indonesia, focusing on Gojek and Grab. Methods: The research employs a systematic literature review approach, synthesizing findings from academic journals, industry reports, and official documents. The analysis integrates literature on geographic expansion, two-sided platforms, fintech ecosystems, and digital business scalability. Results: The findings reveal that rapid expansion supported by disruptive technology has enabled both platforms to enter new markets, strengthen their economic contribution, and transform consumer behavior. Fintech integration through services such as GO-PAY, OVO, and GrabPay significantly improves operational efficiency through accelerated transactions, expanded financial access, and digital process automation. Furthermore, the development of digital ecosystems and innovative collaboration between fintech providers and digital banks enhances business scalability and sustainability. Conclusion: This study concludes that strategic geographic expansion and fintech integration are mutually reinforcing drivers of platform competitiveness. The findings underscore the importance of ecosystem development and digital infrastructure in supporting the growth of the on-demand services industry in Indonesia. The research contributes theoretically to digital platform literature and offers practical implications for platform managers and policymakers.
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