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All Journal Global Management: International Journal of Management Science and Entrepreneurship
Mohamad Samsul Reza
Unknown Affiliation
Decision Sciences, Operations Research & Management

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The Effect of Work Environment and Workload on Employee Job Satisfaction in the Operational Logistics Division of Pos Indonesia, Surabaya Main Branch Mohamad Samsul Reza; Mei Retno Adiwati
Global Management: International Journal of Management Science and Entrepreneurship Vol. 2 No. 4 (2025): November: International Journal of Management Science and Entrepreneurship
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v2i4.432

Abstract

This research investigates the impact of the work environment and workload on job satisfaction among employees in the Operational Logistics Division at Pos Indonesia, Surabaya Main Branch. A quantitative method was applied with a total of 45 respondents selected through a saturated sampling technique. Data were obtained using interviews, questionnaires, and observations based on a Likert scale, and analyzed using Partial Least Square (PLS). The results reveal that the work environment has a positive and significant effect on job satisfaction, while workload has a negative and significant effect. These findings indicate that an improved work environment increases employee job satisfaction, whereas higher workloads tend to decrease it.
Co-Authors Mei Retno Adiwaty