<![CDATA[Introduction: Patient satisfaction reflects the extent to which health services meet or exceed patient expectations in providing comfort and fulfillment. Antenatal Care (ANC) is an essential health service for pregnant women to monitor maternal and fetal well-being. The quality of ANC services received influences patient satisfaction and their willingness to return for follow-up care. This study aims to explore the satisfaction levels of pregnant women regarding ANC services at Medistira 2 Clinic in Bogor. Methods: This study used a qualitative research design with data collected through in-depth interviews. Primary data were obtained from pregnant women attending Medistira 2 Clinic for antenatal check-ups. Secondary data were collected from supporting health personnel, including midwives and non-medical administrative staff. The data gathered were analyzed descriptively to identify themes related to service satisfaction. Results: The findings indicate that the ANC services at Medistira 2 Clinic have not been optimally delivered. Assessment of the five dimensions of service quality showed that four of them were not adequately fulfilled, impacting maternal satisfaction. The Tangible dimension showed issues with the physical environment, particularly the uncomfortable condition of the toilets. In the Responsiveness dimension, scheduling discrepancies between midwives and clinic staff led to delays in service. The Empathy dimension indicated insufficient attention in responding to patient complaints. Additionally, the Assurance dimension was weak, as delivery costs were not covered by BPJS, causing financial concerns for patients. Discussion: ANC services at Medistira 2 Clinic require improvements in key service quality areas to enhance patient satisfaction. Improvements should focus on cleanliness and facility maintenance, adherence to scheduled service hours, better communication and attention to patient needs, and addressing the financial barriers associated with delivery services.]]>
