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All Journal Journal of Civic Education
Arissy Jorgi, Sutan
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Education Social Sciences

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Mewujudkan Layanan Publik yang Adil dan Inklusif: Kendala Bahasa dan Etika Kewarganegaraan Birokrasi Al Kausar, Jefri; Alan Fajar, Syahrier; Wira, Anshori; Arissy Jorgi, Sutan
Journal of Civic Education Vol 8 No 4 (2025): Journal of Civic Education (IN PRESS)
Publisher : Jurusan Ilmu Sosial Politik, Fakultas Ilmu Sosial, Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jce.v8i4.1211

Abstract

The challenge of language barriers in Indonesian public service interactions is discussed in this article regarding technical communication failure and critical issue of bureaucratic ethics and the violation of civil rights. The study asserts that problems such as rigid bureaucratic language, inaccessible channels, and unaddressed public feedback constitute a systemic failure of the public service apparatus to uphold principles of inclusive public service and non-discrimination. Employing a Systematic Literature Review (SLR) methodology, which involved screening publications from the Scopus and Sinta databases (2020–2025), the research protocol was designed to be systematic and reproducible. The synthesis of findings reveals that these operational shortcomings are not merely technical failings but are instead a clear manifestation of a deficiency in the Civic Virtue of civil servants, who bear the ethical responsibility to bridge multicultural differences rather than perpetuate exclusionary practices. The study concludes by underscoring the urgent necessity for bureaucratic paradigm reform, specifically recommending the mandatory development of a Civic Ethics Curriculum for civil servants that explicitly cultivates the values of inclusivity, public empathy, and a comprehensive awareness of citizens' rights within a diverse, democratic context.
Co-Authors Al Kausar, Jefri Alan Fajar, Syahrier Wira, Anshori