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Cross-Generational Communication in Public Service Delivery Usman, Rahmalia; Sazali, Hasan; Djamil, Munawar
At-Tafkir Vol 18 No 1 (2025): At-Tafkir
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LP2M) IAIN Langsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/at.v18i1.11895

Abstract

Intergenerational interaction is an increasingly important factor shaping the functioning and adaptability of public organizations. In bureaucratic environments, these interactions become more complex due to differences in values, authority orientations, work styles, and technological familiarity across generations. While prior research has largely focused on generational dynamics in private-sector organizations, limited empirical evidence explains how these dynamics operate within public bureaucracies in Aceh Province, where hierarchical norms and administrative cultures differ significantly. This study examines how intergenerational interaction is constructed within the Pidie District Government and how it influences organizational effectiveness and public service delivery. Using a qualitative descriptive approach, data were collected through interviews, participant observations, and analysis of internal regulations across several government agencies. The findings reveal three dominant patterns: technological competency gaps that disrupt task coordination, varying interpretations of bureaucratic hierarchy that affect communication flow, and contrasting work-style orientations that shape teamwork and conflict emergence. These patterns often lead to recurring misunderstandings and reduced workflow efficiency. However, adaptive leadership, structured knowledge-sharing routines, and informal mentoring between generations were found to effectively minimize barriers. The study contributes to public administration literature by highlighting how generational identities intersect with bureaucratic norms. Practically, the results emphasize the need for targeted digital literacy initiatives, clearer internal communication guidelines, and institutionalized cross-generational mentoring to enhance organizational cohesion and improve service delivery.
ULUL AZMI'S COMMUNICATION PATTERNS: DIPLOMATIC AND TRANSFORMATIVE Usman, Rahmalia; Abdullah, Abdullah
Ijtimaiyya: Jurnal Pengembangan Masyarakat Islam Vol. 18 No. 2 (2025): Ijtimaiyya: Jurnal Pengembangan Masyarakat Islam
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/ijpmi.v18i2.27491

Abstract

This study examines the communication patterns of the Ulul Azmi prophets, focusing on their diplomatic and transformative approaches in delivering dakwah amid ideological, social, and political challenges. Employing a qualitative descriptive method with narrative analysis of primary sources (the Qur'an and Hadith) and scholarly literature, the research reveals that their communication was not merely persuasive but fundamentally capable of transforming collective consciousness, moral frameworks, and societal values. Key consistent strategies identified include patience, dialogue, and humanistic engagement, which proved effective in fostering spiritual awareness and enabling lasting social reform. The study affirms the contemporary relevance of these patterns, especially for modern contexts such as digital dakwah, multicultural engagement, and interfaith dialogue. It is expected to contribute to developing an adaptive and ethically grounded Islamic communication framework suited to address current global challenges.