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All Journal Jurnal Ijtimaiyya At-Tafkir
Usman, Rahmalia
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Arts Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

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Cross-Generational Communication in Public Service Delivery Usman, Rahmalia; Sazali, Hasan; Djamil, Munawar
At-Tafkir Vol 18 No 1 (2025): At-Tafkir
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LP2M) IAIN Langsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/at.v18i1.11895

Abstract

Intergenerational interaction is an increasingly important factor shaping the functioning and adaptability of public organizations. In bureaucratic environments, these interactions become more complex due to differences in values, authority orientations, work styles, and technological familiarity across generations. While prior research has largely focused on generational dynamics in private-sector organizations, limited empirical evidence explains how these dynamics operate within public bureaucracies in Aceh Province, where hierarchical norms and administrative cultures differ significantly. This study examines how intergenerational interaction is constructed within the Pidie District Government and how it influences organizational effectiveness and public service delivery. Using a qualitative descriptive approach, data were collected through interviews, participant observations, and analysis of internal regulations across several government agencies. The findings reveal three dominant patterns: technological competency gaps that disrupt task coordination, varying interpretations of bureaucratic hierarchy that affect communication flow, and contrasting work-style orientations that shape teamwork and conflict emergence. These patterns often lead to recurring misunderstandings and reduced workflow efficiency. However, adaptive leadership, structured knowledge-sharing routines, and informal mentoring between generations were found to effectively minimize barriers. The study contributes to public administration literature by highlighting how generational identities intersect with bureaucratic norms. Practically, the results emphasize the need for targeted digital literacy initiatives, clearer internal communication guidelines, and institutionalized cross-generational mentoring to enhance organizational cohesion and improve service delivery.
Ulul Azmi's Communication Patterns: Diplomatic and Transformative Usman, Rahmalia; Abdullah, Abdullah
Ijtimaiyya: Jurnal Pengembangan Masyarakat Islam Vol. 18 No. 2 (2025): Ijtimaiyya: Jurnal Pengembangan Masyarakat Islam
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/ijpmi.v18i2.27491

Abstract

This study examines the communication patterns of Ulul Azmi, emphasizing their diplomatic and transformative approaches to delivering dakwah in the face of various ideological, social, and political challenges. By exploring the communication patterns of figures such as Nuh, Ibrahim, Musa, Isa, and Muhammad (SAW), this qualitative descriptive research reveals how their methods were not only persuasive but also capable of reshaping the collective consciousness and moral framework of their societies. Moreover, their strategies had a significant impact on the thought processes and social values within these communities. Employing narrative analysis of primary sources (the Qur'an and Hadith) along with academic literature, the study identifies common strategies, including patient, dialogical, and humanistic communication techniques. These approaches have been effective in promoting both spiritual awareness and sustainable societal reform. Additionally, this study confirms the ongoing relevance of Ulul Azmi's communication patterns in contemporary contexts, particularly in areas such as digital dakwah, multiculturalism, and interfaith dialogue. The findings aim to contribute to the development of an adaptable, ethically grounded framework for Islamic communication well-suited to addressing modern global challenges.  
Co-Authors Abdullah Abdullah Djamil, Munawar Hasan Sazali