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All Journal International Journal of Health Science and Technology
Khasanah, Elsya Alfirotul
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Humanities Engineering Health Professions Nursing Public Health

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Journal : International Journal of Health Science and Technology

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Effective therapeutic communication by nurses improves inpatient satisfaction on Hospital Wards izzah, Nur; Khasanah, Elsya Alfirotul; Kusuma, Nur Intan
International Journal of Health Science and Technology Vol. 7 No. 2 (2025): November
Publisher : Universitas 'Aisyiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31101/ijhst.v7i2.4295

Abstract

In an era of global competition and increasing societal demands, the quality of healthcare services and patient satisfaction are important indicators of hospital quality. Nurses are the healthcare workers with the highest frequency of interaction with patients in inpatient wards, and communication is crucial. Effective and high-quality communication is key to nurses' success in carrying out their roles and functions to improve patient satisfaction. This study aims to examine the relationship between nurses’ therapeutic communication and patient satisfaction in the inpatient ward. This study employs a descriptive correlational design with a cross-sectional approach. The sample used was 67 inpatients who were selected proportionally based on the number of patients in each treatment room using a proportional random sampling technique. A questionnaire was used as the measurement tool to measure therapeutic communication and patient satisfaction. Data analysis was conducted using Fisher’s Exact Test.The study indicated a significant relationship between nurses' therapeutic communication and patient satisfaction in the inpatient ward. Therefore, hospitals are strongly recommended to provide regular training and incorporate this skill into nurse performance evaluations to systematically improve the overall quality of care and institutional reputation.
Co-Authors Kusuma, Nur Intan Nur Izzah