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All Journal Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes
Haart Kaloly, John
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Computer Science & IT Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Transformation of Public Services in the Island Regions: Improving Community Participation through Information Technology Uang, Yulinda; Haart Kaloly, John; Rumasukun, Armilla
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1347

Abstract

Transforming public services in archipelagic regions is an urgent need to realize a government that is inclusive, adaptive, and responsive to community needs. Archipelagic regions in Indonesia face unique challenges in providing public services, such as limited infrastructure, geographic barriers, and isolation between regions. These conditions often lead to low service quality and minimal public participation in government processes. This study aims to critically examine how ICT can improve public participation in public services in archipelagic regions, considering geographical challenges and the decentralized conditions of regional government. Using a qualitative approach and case study methods in several archipelagic regions in Indonesia, the findings indicate that digital access and digital literacy are crucial variables influencing the effectiveness of e-government. Infrastructure gaps and low technological capabilities of the community are often the main obstacles. However, when access and literacy are achieved, ICT can open a broad dialogue between citizens and the government, enabling the public to actively participate in the planning, monitoring, and evaluation of public services. Within a decentralized framework, the use of digital social also strengthens the position of local governments as key actors in managing locally-based services. Thus, digital transformation in island regions is not only about system modernization, but also about building a participatory ecosystem based on trust, openness, and connectivity.
Co-Authors Rumasukun, Armilla Uang, Yulinda