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All Journal Jurnal Teknologi Informatika dan Komputer Jurnal Riset Sistem Informasi
Freddy Kurnia Wijaya
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Computer Science & IT Education Electrical & Electronics Engineering Other

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ANALISIS TINGKAT KEPUASAAN PENGGUNA PORTAL WEB PPID DENGAN METODE EUCS PADA KANWIL KEMENAG PROVINSI SUMATERA SELATAN Suhartini Yulianti; Freddy Kurnia Wijaya
Jurnal Riset Sistem Informasi Vol. 3 No. 1 (2026): Januari : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/v7zc9t86

Abstract

The PPID Web Portal of the Regional Office of the Ministry of Religious Affairs of South Sumatra serves as a primary platform for providing public information in a fast and transparent manner. To ensure that the portal truly meets the needs of its users, an evaluation of user satisfaction is required. This study aims to analyze user satisfaction with the portal using the End User Computing Satisfaction (EUCS) method, which assesses five key dimensions: content, accuracy, format, ease of use, and timeliness. The research employed a descriptive quantitative approach by distributing questionnaires to 104 respondents who had previously accessed the PPID Web Portal. All research instruments were confirmed to be valid and reliable based on the validity and reliability tests. Regression analysis shows that four variables accuracy, format, ease of use, and timeliness have a significant influence on user satisfaction. In contrast, the content variable does not show a significant effect, indicating that the information provided on the portal does not yet fully meet user needs or expectations. The simultaneous F-test demonstrates that all EUCS variables collectively have a significant impact on user satisfaction, with an Adjusted R² value of 0.839, meaning that most variations in user satisfaction can be explained by these five variables. Overall, the portal has provided adequate information services, particularly in terms of data accuracy, interface design, usability, and timeliness of updates. Nevertheless, improving the quality of content should be a priority to ensure a more comprehensive and user-aligned information service experience.
PERANCANGAN SISTEM INFORMASI PENOMORAN SURAT DIGITAL PADA PTSP KANWIL KEMENAG SUMSEL DENGAN METODE PROTOTIPE Putri Maharani; Freddy Kurnia Wijaya
Jurnal Riset Sistem Informasi Vol. 3 No. 1 (2026): Januari : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/mzg1v486

Abstract

Administrative services in government institutions require fast, accurate, and well-documented processes. At the Integrated One-Stop Service (PTSP) of the Regional Office of the Ministry of Religious Affairs of South Sumatra, the letter numbering process is still carried out manually, resulting in delayed document issuance, numbering duplication, recording errors, and difficulties in tracking and archiving documents. This study aims to design a web-based digital letter numbering information system capable of automating the process of assigning letter numbers, storing digital archives, as well as searching and tracking official documents to improve administrative performance. The prototype method was applied through several iterative stages including identifying user needs, designing system prototypes, collecting user feedback, improving features based on evaluations, and testing functionality. The results show that the developed system can automatically generate structured and non-duplicated letter numbers, store letter archives digitally, accelerate document retrieval through keyword search and preview features, and visualize statistical reports of issuance data through graphical dashboards. Role-based dashboard separation between employees and administrators ensures data security and system flexibility, while the Help and Complaint features support practical feedback and issue reporting. System testing indicated that all functions run well without major errors, suggesting the system is ready for limited implementation. Overall, the digital letter numbering information system successfully improves administrative efficiency, service speed, and supports digital-based public service modernization in PTSP.
Measuring Information Security Awareness at Muhammadiyah University of Palembang Using HAIS-Q M. Rizky Mahendra; Catur Eri Gunawan; Freddy Kurnia Wijaya
Jurnal Teknologi Informatika dan Komputer Vol. 12 No. 1 (2026): Jurnal Teknologi Informatika dan Komputer
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/jtik.v12i1.3379

Abstract

The rapid development of information technology has transformed various aspects of human life, including the way people work, interact, and learn. This progress has driven increased efficiency in daily activities, especially in higher education. The increasing dependence of the academic community on digital systems in academic and administrative activities has also increased information security risks in higher education. Muhammadiyah University of Palembang, which is undergoing a digital transformation, faces challenges in building information security awareness among its users. This study aims to measure the level of information security awareness of the academic community using quantitative methods through the Human Aspects of Information Security Questionnaire (HAIS-Q), which covers the dimensions of Knowledge, Attitude, and Behavior in 7 focus areas. The measurement stages refer to the Kruger & Kearney model with the determination of the importance weight of each focus area using the Analytic Hierarchy Process (AHP) method. The questionnaire data were analyzed descriptively. The results showed that the level of information security awareness was in the moderate category with a total score of 74.15%. The Knowledge dimension obtained a score of 70.39%, Attitude 75.63%, and Behavior 75.82%. The lowest scores were found in the sub-focus area of ​​internet and social media usage behavior. This finding underscores the need for strategic interventions in the form of ongoing training, outreach, and technical policy development to strengthen information security awareness within universities, particularly in areas with low levels of awareness.
Co-Authors Catur Eri Gunawan M. Rizky Mahendra Putri Maharani Suhartini Yulianti