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All Journal AMAR (Andalas Management Review)
Chumee, Wijitra
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Factors Influencing Customer Loyalty toward Cosmetic Retail Stores in Surat Thani Province, Thailand Chodchuang, Siripat; Hussanee , Wachiraya; Meenklan, Kasma; Plakpla, Thanatcha; Praditpon, Thansinee; Sani, Mareena; Chumee, Wijitra; Nunsai, Suwattana
AMAR (Andalas Management Review) Vol. 9 No. 2 (2025)
Publisher : Management Institute Faculty of Economics Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/amar.9.2.1-12.2025

Abstract

This research aims to study the factors related to perceived novelty of products and inspiration received that influence customer loyalty at retail stores in Surat Thani province. A questionnaire was used as a data collection tool, targeting 384 customers of the Klong Chan Jao store. The samples were selected using convenience sampling. The statistical methods used for data analysis included mean, standard deviation, and multiple regression analysis. The results showed that the customers' opinions in all aspects were rated the highest. In order from highest to lowest, these aspects were: customer loyalty (¯x= 4.34, S.D. = 0.60), perceived novelty of products (¯x= 4.27, S.D. = 0.58), and inspiration received (¯x = 4.25, S.D. = 0.59). The multiple linear regression analysis revealed that factors affecting customer loyalty at retail stores in Surat Thani province were statistically significant at the 0.05 level. The most significant factors, in order, were perceived novelty of products (β = 0.56, p = 0.05) and inspiration received (β = 0.32, p = 0.05) Entrepreneurs can increase customer loyalty by focusing on introducing innovative and trendy products that are in line with market trends, while inspiring customers through experiential marketing.
Co-Authors Chodchuang, Siripat Hussanee , Wachiraya Meenklan, Kasma Nunsai, Suwattana Plakpla, Thanatcha Praditpon, Thansinee Sani, Mareena