Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi, Manajemen, Akuntansi
Made E.G, Ida Ayu
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
An Analysis Of The Community Satisfaction Index (IKM) Toward Public Service Delivery At The Department Of Population And Civil Registration Lebong Regency Dian, Dian; Soleh, Ahmad; Made E.G, Ida Ayu
Jurnal Ekonomi, Manajemen, Akuntansi Vol. 2 No. 2 (2025): Desember
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jema.v2i2.1038

Abstract

This study aims to determine the Community Satisfaction Index (IKM) regarding public services at the Department of Population and Civil Registration of Lebong Regency. This research employs a quantitative approach referring to nine elements of public service, namely: service requirements; system, mechanism, and procedure; completion time; cost/tariff; service products according to specifications; implementer competence; implementer behavior; facilities and infrastructure; as well as handling of complaints, suggestions, and feedback. The results of the study indicate that, overall, the quality of services at the Department of Population and Civil Registration of Lebong Regency falls into the very good category, with a Community Satisfaction Index score of 3.78 and a converted index quality score of 94.63. These findings show that the public is satisfied with the services provided, and that public service implementation has been effective and in accordance with established standards.
Co-Authors Ahmad Soleh Dian Dian