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All Journal Journal of Authentic Research Orasi: Jurnal Ilmu Politik dan Sosial
Mensyla, Sofie Lorent
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Humanities Earth & Planetary Sciences Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Analisis Sistem Kepegawaian Berbasis Kompetensi di Kantor Camat Padang Barat Ningsih, Viqy Andrian; Mensyla, Sofie Lorent; Putri, Resti Aprilia; Wibi, Shellin Maretha; Hanoselina, Yulia
Orasi: Jurnal Ilmu Politik dan Sosial Vol. 2 No. 2 (2025): Orasi: Jurnal Ilmu Politik dan Sosial
Publisher : Inovan Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63217/orasi.v2i2.290

Abstract

A competency based personnel system has become one of the effective approaches to enhancing bureaucratic effectiveness and improving the quality of public services. This approach emphasizes the placement and development of employees based on the alignment between their qualifications, skills, and job requirements, thereby enabling each individual to contribute optimally to the achievement of organizational performance. This study aims to analyze the implementation of a competency based personnel system at the Padang Barat Sub-district Office, its impact on employee performance, and the strategies applied to address budget limitations. The research employed a descriptive qualitative method, with data collected through observation, semi-structured interviews, and analysis of official documents such as performance reports, organizational charts, and training records. The findings indicate that the implementation of the competency-based system is carried out through Job Analysis and Workforce Needs Analysis as the basis for assigning employees according to their qualifications and competencies. Although formal development through training programs remains limited due to budget constraints, the subdistrict leadership has optimized non-formal coaching through weekly meetings, mentoring, and the utilization of digital platforms such as e-Performance. The implementation of this system has proven to enhance discipline, responsibility, work efficiency, and the quality of public services, as reflected in faster service delivery and increased public satisfaction. Therefore, the application of a competency-based personnel system at the Padang Barat Subdistrict Office can be considered effective in improving both individual and organizational performance, and in supporting the realization of professional, adaptive, and service-oriented governance.
Inovasi Pelayanan Publik Melalui Aplikasi Berbasis Elektronik Dalam Peningkatan Kualitas Pelayanan Masyarakat Di Kota Bukittinggi Mensyla, Sofie Lorent; Mubarak, Adil
Journal of Authentic Research Vol. 5 No. 3 (2026): August
Publisher : LITPAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/smzwnv70

Abstract

Penelitian ini bertujuan untuk mendeskripsikan inovasi pelayanan publik melalui aplikasi berbasis elektronik serta menganalisis faktor pendukung dan penghambatnya di Kota Bukittinggi. Penelitian ini menggunakan pendekatan kualitatif deskriptif. Pengumpulan data dilakukan melalui wawancara mendalam dengan 7 informan yang ditentukan secara purposive sampling dari Dinas Komunikasi dan Informatika (Sekretaris Diskominfo, Kepala Bidang Aplikasi Informatika, Pranata Komputer, dan dua PIC Aplikasi) serta dua orang masyarakat pengguna aplikasi, studi dokumentasi, dan observasi yang dilaksanakan pada periode Agustus-November 2025. Analisis data menggunakan model Miles dan Huberman, serta uji keabsahan data melalui triangulasi sumber. Hasil penelitian menunjukkan bahwa inovasi pelayanan publik di Kota Bukittinggi diwujudkan melalui Aplikasi Sistem Bukittinggi Gemilang (SBG) sebagai platform informasi dan pelayanan terintegrasi, serta Aplikasi Sirubi untuk pendataan perumahan digital. Berdasarkan teori atribut inovasi Rogers, kelima atribut (keunggulan relatif, kesesuaian, kerumitan, kemungkinan diuji coba, dan keteramatan) telah terpenuhi namun belum optimal. Faktor pendukung meliputi komitmen pimpinan, kesiapan infrastruktur, dan kompetensi SDM. Faktor penghambat meliputi kesenjangan literasi digital masyarakat, keterbatasan infrastruktur, serta integrasi sistem antar instansi yang belum terintegrasi penuh. Penelitian ini memberikan kontribusi teoretis berupa penguatan kajian atribut inovasi Rogers dalam konteks pemerintahan daerah, serta kontribusi praktis bagi pengambil kebijakan dalam merumuskan strategi percepatan transformasi digital pelayanan publik.
Co-Authors Adil Mubarak Hanoselina, Yulia Ningsih, Viqy Andrian Putri, Resti Aprilia Wibi, Shellin Maretha