Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal ASIK: Jurnal Administrasi, Bisnis, Ilmu Manajemen & Kependidikan
Wicaksono, Sakti
Unknown Affiliation
Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
QUALITATIVE STUDY OF THE ROLES AND CHALLENGES OF EMPLOYEES AT PROGRAM PERKULIAHAN ASIK AS A HIGHER EDUCATION CONSULTING INSTITUTION Wicaksono, Sakti
JURNAL ASIK Vol 3 No 3 (2025): JURNAL ASIK: Jurnal Administrasi, Bisnis, Ilmu Manajemen, & Kependidikan
Publisher : BAIK Publishers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59639/asik.v3i3.126

Abstract

This qualitative study explores the roles and challenges of employees at Program Perkuliahan ASIK, a higher education consulting institution specializing in flexible learning programs for working adults. Employing purposive sampling, the study involved in-depth interviews with employees performing diverse functions including academic advising, program coordination, administrative facilitation, and stakeholder liaison. Findings reveal that these multifaceted roles significantly contribute to student retention rates exceeding 85% by providing personalized guidance and innovative program design. However, employees face substantial challenges such as high workloads, rapid policy shifts, resource constraints, and balancing diverse stakeholder expectations, which result in stress, role conflicts, and potential burnout. Coping mechanisms involve peer mentoring and informal support, though formal training is limited. The study recommends structured professional development, workload audits, enhanced technology infrastructure, clear role definitions, and supportive organizational cultures to sustain service quality and employee well-being. These insights inform institutional strategies for optimizing human resource management in higher education consulting contexts.
Co-Authors