Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Eko dan Bisnis: Riau Economic and Business Review
Rizqi, Fakhri
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Siswa Pada SMA Krjp Kecamatan Rupat Kabupaten Bengkalis M.Syamil, M.Syamil; Rizqi, Fakhri
Eko dan Bisnis: Riau Economic and Business Review Vol. 15 No. 4 (2024): Dinamika Keputusan, Kepuasan, dan Kinerja pada Lembaga Pendidikan, Perhotelan,
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v15i4.545

Abstract

This research was conducted at SMA KRJP, located in Rupat District, Bengkalis Regency. The purpose of this study is to determine the influence of service quality on student satisfaction at SMA KRJP. The population in this study consists of 420 students. The sample was selected using the accidental sampling method, resulting in a total of 81 respondents (simplified using the Slovin formula). To analyze the data collected, the researcher used descriptive and quantitative analysis methods. Based on the descriptive analysis results, respondents strongly agreed with the statements related to the service quality variable and also strongly agreed with the statements related to the student satisfaction variable. The results of the quantitative analysis show that service quality has a positive and significant effect on student satisfaction, as evidenced by the simple linear regression equation Y = 21.482 + 4.059X. The t-test result shows that the t-value for the service quality variable is 7.122 (greater than the t-table value of 1.990), with a significance level of 0.001 < 0.05. From the coefficient of determination test, it is known that the R² value is 39,1%, which means that the service quality variable influences student satisfaction by 39.1% at SMA KRJP, while the remaining 60.9% is influenced by other variables not examined in this study.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Bank Perkreditan Rakyat Syariah Di Pekanbaru Rizqi, Fakhri
Eko dan Bisnis: Riau Economic and Business Review Vol. 16 No. 4 (2025): Penguatan Kinerja, Disiplin, dan Kualitas Layanan melalui Pendekatan Sosial, O
Publisher : Sekolah Tinggi Ilmu Ekonomi Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36975/ekobis.v16i4.570

Abstract

This research was conducted at Bank Syariah Pekanbaru which is located at Jalan HR. Soebrantas, No. 105 Kel. Tuah Karya, Kec. Tampan, Pekanbaru City, Riau 28293. The purpose of this study was to determine the effect of service quality on customer satisfaction at PT Bank Perkreditan Rakyat Syariah (BPRS) Pekanbaru. To achieve this goal, a research was conducted using a sample of 99 people, using a simple random sampling method (accidental random sampling). The data analysis method used simple linear regression. Based on the results of the partial t-test test, it was found that service quality had a significant effect on customer satisfaction at PT Bank Perkreditan Rakyat Syariah (BPRS)   Pekanbaru, this was proven based on the t-test found that t-count was greater than t-table (12.645 > 1.985). The magnitude of the influence of the service quality variable on the customer satisfaction variable is 0.622 (62.2%) this is proven based on the results of the determination test where the R2 value is 0.622. Recommendations that can be submitted are expected that the company pays attention to the employees of PT Bank Perkreditan Rakyat Syariah (BPRS) Pekanbaru have expertise in using tools in the service process because this gets the lowest response from respondents.
Co-Authors M.Syamil, M.Syamil