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All Journal Jurnal Ilmu Administrasi Negara Journal of Innovative and Creativity
Purnama, Dita
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Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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The Dynamics of Policy Implementation: Social Service Agency Strategies for the Social Transformation of Street Children (2023-2024) Hestiantini, Adila Puspa; Nur, Utami; Purnama, Dita
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

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Abstract

This study analyzes the dynamics of the implementation of the Street Children Development Program in Pontianak City during 2023–2024, a period marked by an increase in the number of street children from 29 to 37 individuals, along with the emergence of new issues such as drug and alcohol misuse. Employing a descriptive qualitative approach and drawing upon Edward III’s (1980) theoretical framework, the research examines four key variables of policy implementation: communication, resources, disposition, and bureaucratic structure. Data were collected through in-depth interviews with 15 informants, consisting of 8 representatives from the Social Affairs Office, 4 from the National Narcotics Agency (BNN), and 3 from the Indonesian Child Protection Commission (KPAI) of Pontianak City. The findings indicate that disposition particularly the attitudes and commitment of implementers serves as the primary driving variable that compensates for limitations in resources. Moral commitment and empathy among implementers emerge as critical enablers of successful program implementation. Meanwhile, resource constraints have stimulated adaptive innovations through collaborative strategies and resource pooling with partner institutions. The study demonstrates that in the context of social policy, human factors (disposition) can offset material constraints (resources), while communication through task forces and supportive bureaucratic structures creates an implementation ecosystem in which these variables reinforce one another despite limited resources. Overall, the findings reveal that implementer disposition functions as a compensatory mechanism for resource limitations, while cross-sectoral collaboration through task forces constitutes an effective strategy for fostering implementation synergy. The study recommends institutionalizing collaborative models, strengthening resource capacity, and enhancing bureaucratic flexibility to optimize the effectiveness of future street-children development programs.
Transformasi Pelayanan Administrasi: Studi Kasus Pionirs Di Kota Pontianak Nur, Utami; Hestiantini, Adila Puspa; Purnama, Dita
Jurnal Ilmu Administrasi Negara Vol. 22 No. 2 (2025): Desember: Jurnal Ilmu Administrasi Negara
Publisher : Universitas Mbojo Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59050/jian.v22i2.328

Abstract

Digitalization of public services at the Pontianak City Population and Civil Registration Service is implemented through an online service website which is usually called PIONIRS (Pelayanan Online dari Rumah Sendiri / Online Services from Home). The aim of this research is to find out how PIONIRS is implemented as a form of digitalization of public services in Pontianak City based on the three principles of agile governance from Luna, Kruchten, and Moura (2015), namely Based on quick wins, Systematic and adaptive approach, and Simple design and continuous refinement. This research uses qualitative research with a case study approach. Data collection techniques in this research are through primary sources, namely interviews, surveys, and observations. The informants in this research were determined purposively. The informants were considered competent in relation to PIONIRS in Pontianak City. All fields because it concerns all services at the Pontianak City Population and Civil Registration Service. The fields that handle PIONIRS applications/websites are Management of Population Administration Information (PIAK) and Data Utilization at the Pontianak City Population and Civil Registration Service. In this research, the Miles & Huberman interactive model was used to analyze the data qualitatively. PIONIRS has been a transformative solution for Pontianak City, streamlining administrative processes and providing residents with a user-friendly, accessible platform for population services. The implementation of agile governance principles has enabled quick wins, systematic and adaptive approaches, and continuous refinement, resulting in a successful and efficient online service for the community.
Co-Authors Hestiantini, Adila Puspa Nur, Utami