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All Journal Applied Technology and Computing Science Journal Pustakaloka: Jurnal Kajian Informasi dan Perpustakaan
Nurahman, Yeni Fitria
Unknown Affiliation
Engineering Library & Information Science Social Sciences

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Optimizing Library Visitor Satisfaction Analysis with Machine Learning Nurahman, Yeni Fitria; Yuadi, Imam
TEKNOLOGI DITERAPKAN DAN JURNAL SAINS KOMPUTER Vol 8 No 1 (2025): June
Publisher : Universitas Nahdlatul Ulama Surabaya

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Abstract

In today’s increasingly digital era, libraries continue to play a vital role as centers of information, knowledge, and culture. Despite the widespread availability of online information, libraries remain essential for providing diverse resources, services, and convenient facilities. The role of libraries has evolved to meet the needs and expectations of visitors, requiring ongoing innovation in services and amenities to ensure user satisfaction. This study aims to assess the level of visitor satisfaction at UNUSA Library regarding the services provided. The research utilized questionnaire data, initially collected from 802 respondents, of which 224 valid responses were analyzed. Furthermore, this study compares the predictive performance of three machine learning methods K-Nearest Neighbor, Decision Tree, and Support Vector Machine to determine which method achieves the highest accuracy in predicting visitor satisfaction. The analysis was conducted using the Orange Data Mining application as the prediction model. The results indicate that library visitors generally report a high level of satisfaction, with certain services rated more positively than others, and that machine learning models can effectively predict satisfaction levels based on visitor feedback.
PERPUSTAKAAN SEBAGAI RUANG HETEROTOPIA: TINJAUAN LITERATUR SISTEMATIS (SLR) Nurahman, Yeni Fitria
Pustakaloka Vol. 17 No. 2 (2025): Pustakaloka
Publisher : IAIN Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21154/pustakaloka.v17i2.12481

Abstract

Research on libraries as heterotopian spaces has received growing scholarly attention, highlighting their role not only as repositories of information but also as complex symbolic, social, and experiential spaces. However, several gaps remain regarding how heterotopia is manifested in different types and forms of library spaces. This study aims to identify and analyze the characteristics of libraries as heterotopian spaces through a systematic literature review, focusing on spatial meanings, social functions, and ideological representations within library environments. This study employed a qualitative Systematic Literature Review (SLR) design. The findings show that both public and academic libraries exhibit heterotopian characteristics through their physical and digital spaces, symbolic functions, and sociocultural values. Significant differences were identified in how different library types construct cultural, educational, and ideological narratives through spatial design and user experience. These findings suggest that the heterotopia framework offers a critical lens for understanding the transformative role of libraries in the digital age. Future research is encouraged to explore additional library types and adopt interdisciplinary perspectives.
Co-Authors Imam Yuadi