Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Tsaqofah: Jurnal Penelitian Guru Indonesia Journal of Multidisciplinary Science: MIKAILALSYS
Afrizal, Naura Salsabila
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Education Environmental Science Physics Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Peran Pustakawan dalam Pemenuhan Kebutuhan Informasi Pemustaka di Perpustakaan UNAND Afrizal, Naura Salsabila; Marlini, Marlini; Desriyeni, Desriyeni
TSAQOFAH Vol 6 No 1 (2026): JANUARI
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/tsaqofah.v6i1.8331

Abstract

This study discusses the role of librarians in meeting users’ information needs at the Andalas University Library, emphasizing the importance of librarians as intermediaries between information resources and users amid the rapid development of information technology. The aim of the study is to analyze how librarians perform this function within the context of a modern academic library. The method employed is a literature study by reviewing various written sources related to the role of librarians, information services, and the development of digital libraries in academic settings. The findings indicate that librarians no longer function solely as collection managers, but also as learning facilitators and research partners who actively support the academic activities of the university community. Strategies to improve the quality of information services are carried out through the development of digital library systems, the enhancement of librarians’ professional competencies, and the optimization of facilities and collections so that they are more responsive to users’ needs. The study concludes that digital transformation is key to creating information services that are efficient, accurate, and relevant to users’ academic needs, while also underscoring the need to strengthen librarians’ capacities to ensure the continuity of the library’s strategic role in higher education institutions.
The Relationship of Librarian Service Quality and Library Anxiety among Visitors at the Padang State University Library Afrizal, Naura Salsabila; Asmara, Rini
Journal of Multidisciplinary Science: MIKAILALSYS Vol 4 No 2 (2026): Journal of Multidisciplinary Science: MIKAILALSYS
Publisher : Darul Yasin Al Sys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/mikailalsys.v4i2.9983

Abstract

The advancement of information technology in academic libraries requires improvements in service quality that extend beyond technical performance to address users’ psychological experiences. However, library anxiety remains a persistent issue that may hinder users’ optimal engagement with library services. This study aims to examine the relationship between librarian service quality and library anxiety among users of the Universitas Negeri Padang Library. A quantitative approach with a correlational research design was employed. The study population consisted of 40,432 library visitors, from which 100 respondents were selected using simple random sampling. Data were collected through a structured Likert-scale questionnaire developed based on the SERVQUAL model for measuring service quality and the Multidimensional Library Anxiety Scale (MLAS) for assessing library anxiety. The data were analyzed using Pearson correlation with the assistance of SPSS software. The findings indicate that librarian service quality was categorized as good, with an average score of 3.15, whereas library anxiety was relatively low, with an average score of 2.28. Pearson correlation analysis revealed a strong and statistically significant negative relationship between librarian service quality and library anxiety, with a correlation coefficient of -0.679 and a significance level of <0.001. This result indicates that higher librarian service quality is associated with lower levels of user anxiety. Furthermore, the coefficient of determination (R²) of 46.1% suggests that service quality contributes substantially to reducing library anxiety, although other external factors may also influence users’ psychological experiences. The study concludes that librarian service quality plays a crucial role in creating a psychologically supportive, accessible, and user-friendly academic library environment. These findings contribute to the literature on service quality and user behavior in library science and offer practical implications for library management, particularly in strengthening empathy, communication, and user assistance to minimize library anxiety.
Co-Authors Desriyeni, Desriyeni Marlini Marlini Rini Asmara