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All Journal Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan
Vivian Kadelbach
Universidad Anahuac Mexico
Social Sciences Other

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Assessing Digital Innovations in Public Service Delivery of West Java Province versus South Korea and Mexico Septiana Dwiputrianti; Deska Yuda Amellia; Hye Kyoung Lee; Vivian Kadelbach
Administratio Vol 16 No 1 (2025): Administratio: Jurnal Ilmiah Administrasi Publik dan Pembangunan
Publisher : Jurusan Ilmu Administrasi Publik, Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administratio.v16i1.476

Abstract

This research evaluates the effectiveness and challenges of the Digital Public Service Mall (MPP Digital) in West Java, Indonesia, compared to established digital service models in South Korea and Mexico. The study explores critical challenges faced in public administration and service delivery in a global shift towards digital governance. Employing a qualitative comparative methodology, insights were gathered from various stakeholders, including government officials, service users, and community representatives. The findings indicate notable improvements in service efficiency and user satisfaction, with processing times decreasing from an average of 30 days to around 10 days. Furthermore, 85% of users preferred digital services over traditional methods, reflecting a shift towards more responsive governance models. However, the research also identifies significant challenges, including disparities in digital literacy and access, which impede equitable service delivery. To mitigate these issues, the study advocates targeted training programs to enhance digital skills among marginalised populations, ensuring broader access to digital innovations. The novelty of this study lies in its thorough comparative analysis that highlights Indonesia's specific socio-cultural factors and offers insights to refine existing conceptual models in digital governance. By addressing these dimensions, the research contributes to the ongoing discourse on digital transformation in public administration and provides actionable recommendations for policymakers and public administrators
Governance Models and Stunting: Comparative Policy Insights from Indonesia, Malaysia, and Mexico Septiana Dwiputrianti; Moch. Ubaidillah Balian; Rozita Arshad; Vivian Kadelbach; Sait Abdullah
Jurnal Borneo Administrator Vol. 21 No. 3 (2025): Desember 2025
Publisher : Pusjar SKPP Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24258/jba.v21i3.1710

Abstract

162 million children worldwide are affected by stunting, which has serious societal repercussions (WHO, 2021). In order to identify institutional drivers of success, this study compares the governance styles used to address stunting in Mexico (hybrid), Malaysia (centralised), and Indonesia (decentralised). Through a qualitative examination of 45 coverage documents (2015–2023) and 72 stakeholder interviews, we find that Malaysia's NPAN uses cross-regional cooperation to reduce stunting by 12%, while Indonesia's bureaucratic fragmentation hinders implementation. The importance of network engagement is emphasized in Mexico's PENSAN application. By showing how adaptive frameworks that are adapted to local capacities improve fitness outcomes, the study advances the idea of collaborative governance. Malaysia is a prime example of a collaborative governance model that involves a fewstakeholders and improves its national nutrition strategy. Mexico's comprehensive strategy, which combines health and social regulations, underscores the significance of community engagement in public health initiatives. A comparative analysis of stunting incidence indicates that Indonesia (20.0%) and Malaysia (24.3%) face significant challenges in reducing stunting rates, whereas Mexico (13.9%) has made greater progress in this area. This study gives contribution to the study of public administration by illustrating how centralized (Malaysia), decentralized (Indonesia), and hybrid (Mexico) governance systems influence the effectiveness of health interventions. It provides critical insights for policymakers and practitioners, advocating for inclusive stakeholder participation and the necessity of context specific solutions. This study redefines discussions on decentralization in global health governance and fills the gap on cross-national governance analyses in stunting policy. This study indicates that policymakers ought to promote institutional flexibility and participatory design to attain SDG objectives.
Co-Authors Deska Yuda Amellia Dwiputrianti, Septiana Hye Kyoung Lee Moch. Ubaidillah Balian Rozita Arshad Sait Abdullah