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All Journal Journal of International Conference Proceedings Prosiding Simposium Nasional Manajemen dan Bisnis
Putri, Farikha Andini
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media

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EVALUASI KINERJA LAYANAN DALAM MENINGKATKAN STANDAR SISTEM LAYANAN DENGAN PENDEKATAN BEHAVIORALLY ANCHORED RATING SCALE (BARS) DI INDOMARET CABANG MOJOROTO KOTA KEDIRI Pramesti, Anastasya Dinda; Andriana, Dina; Putri, Farikha Andini; Aramitha, Rahma Atha Zada; Limantara, Arthur Daniel
Prosiding Simposium Nasional Manajemen dan Bisnis Vol. 3 (2024): Simposium Manajemen dan Bisnis
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/hts4hg15

Abstract

Penelitian ini bertujuan untuk mengevaluasi kinerja layanan dengan menggunakan pendekatan Behaviorally Anchored Rating Scale (BARS) di Indomaret Cabang Mojoroto Kota Kediri. Penilaian kinerja dilakukan berdasarkan lima kriteria utama: kemampuan menjual produk, komunikasi dengan konsumen, mempresentasikan produk, bekerja dalam tim, dan mengatasi masalah. Hasil dari penilaian menunjukkan bahwa karyawan A4 mendapatkan nilai tertinggi, yaitu 4,30, dibandingkan dengan karyawan lainnya. Hal ini menunjukkan bahwa metode BARS efektif dalam menilai kinerja karyawan dan membantu dalam pengambilan keputusan yang objektif dan adil bagi perusahaan.
The Influence of Motivation, Organizational Communication, and Compensation on Employee Retention at Cafe Paddy Breeze Warujayeng, Nganjuk Putri, Farikha Andini; Purnomo, Hery
Journal of International Conference Proceedings Vol 8, No 7 (2025): 2025 Bali ICPM Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v8i7.4430

Abstract

This study aims to examine the influence of motivation, organizational communication, and compensation on employee retention at Cafe Paddy Breeze in Warujayeng, Nganjuk. The research uses a quantitative associative approach involving all café employees to provide an objective understanding of the factors that encourage employees to stay. The findings show that motivation and compensation have a significant positive effect on employee retention, while organizational communication does not show a significant individual impact. Nevertheless, the three variables together contribute significantly to retention. The study adds value to human resource management literature, particularly within the food and beverage sector, by analyzing these variables simultaneously. Practically, the results offer guidance for managers in improving motivation, strengthening communication, and ensuring competitive compensation to reduce turnover. This study is limited by its small sample size and single research site, indicating the need for broader future studies to enhance generalizability.
Co-Authors Andriana, Dina Aramitha, Rahma Atha Zada Arthur Daniel Limantara, Arthur Daniel Hery Purnomo Pramesti, Anastasya Dinda