Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Krisnadwipayana International Journal of Management Studies
Wagiarto Hoesin
Master of Management Study Program at Krisnadwipayana University
Humanities Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Influence of Training, Work Discipline, and Motivation on Organizational Performance (A Case Study of Members of Samsat, The West Jakarta Regional Police) Anggi Putra Bonifacius; Bomer Pasaribu; Wagiarto Hoesin
Krisnadwipayana International Journal of Management Studies Vol 3 No 1 (2023): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v3i1.426

Abstract

This study aims to analyze the effect of training, work discipline, through motivation on the performance of members of Samsat, the West Jakarta area. With the results of the data obtained that happened to members of the West Jakarta’s Samsat, namely that training goals and objectives were still not achieved, there was still a lack of work discipline, a lack of motivation to prioritize office work which caused delays in completing assignments, performance results that did not meet the target expected by the agency with complaints from the public. The sampling collection technique used was purposive sampling method where the sampling was taken from the largest population, namely 77 members of the police. The data analysis used was path analysis. The conclusion from this study is that training, work discipline, and motivation directly affect member performance, but indirectly motivation has a greater effect on the performance of West Jakarta’s Samsat members. This shows that work motivation is an intervening variable then it can shape the performance desired by the agency.
The Effect of Service Quality And Price on Customer Satisfaction Through Product Quality (Case study of Kavez Coffee) Achmad Fahri; Wagiarto Hoesin; Eddy Sanusi P Silitonga
Krisnadwipayana International Journal of Management Studies Vol 3 No 2 (2023): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v3i2.451

Abstract

This study aims to analyze service quality and price on customer satisfaction through product quality, analyze service quality and prices on customer satisfaction, analyze the effect of product quality on customer satisfaction, analyze the indirect effect of service and price on customer satisfaction through product quality and analyze the effect of non direct service quality and price to customer satisfaction. The research was conducted at Kavez Coffee involving 30 people. The research sample was taken using probability sampling and simple random sampling. Data analysis using path analysis. Based on data analysis, it is known that there is a direct effect of service quality on customer satisfaction and a direct effect of price on customer satisfaction at Kavez Coffee. Then the results of the analysis of the product quality variable as an intervening variable can be perfectly proven, namely the product variable has an indirect effect on the service quality variable on customer satisfaction and the price variable on customer satisfaction. This statement can be proven by the magnitude of the indirect effect (service quality on customer satisfaction and price on customer satisfaction) through product quality which is identified as an intervening variable
Co-Authors Achmad Fahri Anggi Putra Bonifacius Bomer Pasaribu Eddy Sanusi P Silitonga