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All Journal Jurnal Ilmiah Manajemen Kesatuan
Sarifudiin Serif
Universitas Mataram, Indonesia
Economics, Econometrics & Finance Social Sciences

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Employee Engagement Mediates Self-Efficacy and Perceived Organizational Support on Nurses’ Organizational Citizenship Behavior Sulaimiah; Sarifudiin Serif; Harmi Widiana; Zira Wahyu
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.3991

Abstract

Human resources are vital to organizational success, especially in healthcare, where psychological and organizational factors influence service quality. This study examines how self-efficacy and perceived organizational support affect organizational citizenship behavior through employee engagement among nurses at health centers. The study aims to determine whether engagement mediates the relationship between self-efficacy, perceived organizational support, and organizational citizenship behavior. Using a quantitative causal associative design, data were collected from 89 nurses and analyzed through validity and reliability tests, classical assumption tests, and path analysis, with t-tests and Sobel tests to assess direct and indirect effects. Results show that self-efficacy and perceived organizational support significantly enhance employee engagement and organizational citizenship behavior, while engagement mediates both relationships. The findings confirm the role of engagement as a psychological bridge connecting self-efficacy and organizational support to positive extra-role behavior. Health institutions should improve nurses’ self-efficacy through training, mentoring, and recognition programs while maintaining strong organizational support to foster engagement and encourage cooperative, high-quality service behavior.
Co-Authors Harmi Widiana Sulaimiah Zira Wahyu