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All Journal Journal of Multidisciplinary Academic Business Studies Global Academy of Multidisciplinary Studies
Hasbullah Hasbullah
Mitra Indonesia University, Indonesia
Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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The influence of motivation and work environment on employee performance in the national unity and political agency of Bandar Lampung City Armalia Reny Madrie WA; Eva Desriyantika; Hasbullah Hasbullah; M. Renandi ET; Susi Indrianni
Global Academy of Multidisciplinary Studies Vol. 1 No. 1 (2024): August
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gams.v1i1.3375

Abstract

Purpose: This study aims to analyze the influence of work motivation and work environment on employee performance within the National Unity and Political Agency of Bandar Lampung City. Research Methodology: The research employed a quantitative method with a survey approach. The population consisted of civil servants in the agency, and a proportional sampling technique was used to select respondents. Data were collected through questionnaires and analyzed using multiple linear regression supported by validity, reliability, t-test, F-test, and coefficient of determination to test the hypotheses. Results: The findings demonstrate that both motivation and work environment significantly affect employee performance, both partially and simultaneously. Motivation contributes to performance through encouragement, recognition, and goal achievement, while the work environment influences performance through adequate facilities, interpersonal relations, and organizational climate. The combined effect shows a strong explanatory power for employee performance. Conclusions: Employee performance at the agency can be improved through strengthening motivational factors and creating a supportive work environment. Limitations: This study only examined two independent variables motivation and work environment while other potential factors such as leadership, organizational culture, and job satisfaction were not included. Contribution: Practically, this study provides input for local government institutions to improve performance management strategies. Theoretically, it enriches human resource management literature, especially in public sector organizations in Indonesia.
The influence of professionality, work culture and competence on the quality of services at the personnel and training agency of Lampung Province Andi Surya; Holdin Sagita; Armalia Reny WA; Yudhinanto CN; Hasbullah Hasbullah; Yulistina Yulistina
Journal of Multidisciplinary Academic Business Studies Vol. 2 No. 1 (2024): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomabs.v2i1.2509

Abstract

Purpose: This study aimed to examine whether professionalism, work culture, and competence, both partially and simultaneously, significantly influenced the quality of service at the Lampung Province Personnel and Training Agency. Methodology: This study employed a survey method using questionnaires as the main research instrument. The population consisted of 13,906 Civil Servants (PNS) who were service recipients at the Lampung Province Personnel and Training Agency Office (Central Statistics Agency of Lampung Province, 2024). A proportional random sampling technique was applied, and the data were analyzed using multiple regression to test the partial and simultaneous effects. The independent variables were professionalism (X1), work culture (X2), and competence (X3), and the dependent variable was service quality (Y). Results: The findings show that professionalism, work culture, and competence positively and significantly affect service quality. Moreover, when tested simultaneously, these three variables significantly improved service quality, thereby confirming all the proposed hypotheses. Conclusion: The study concludes that professionalism, supportive work culture, and competence are crucial for improving public service quality in the Lampung Province Personnel and Training Agency. Limitations: This study is limited to cross-sectional data and a single agency, restricting generalization. Future research should apply longitudinal and comparative approaches across different government institutions. Contribution: This research provides theoretical evidence of the determinants of service quality in regional institutions and offers practical guidance for policymakers in developing training, organizational culture, and competency-building programs.
Co-Authors Andi Surya Armalia Reny Madrie WA Armalia Reny WA Eva Desriyantika Holdin Sagita M. Renandi ET Susi Indrianni Yudhinanto CN Yulistina Yulistina