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A Literature Review on AI and DSS for Resilient and Sustainable Humanitarian Logistics Maria Loura Christhia; Olivia Oktariska Timbayo; Ahmad Ardi Wahidurrijal; Abimanyu Bagarela Anjaya Putra
International Journal of Computer Science and Humanitarian AI Vol. 2 No. 1 (2025): IJCSHAI
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/ijcshai.v2i1.13028

Abstract

Disaster response is a critical component of disaster management, requiring effective strategies to reduce exposure and vulnerability to hazards. Rising global temperatures and extreme weather events have intensified the need for adaptive disaster relief systems. Humanitarian logistics, a vital subset of the supply chain, plays a central role in disaster preparedness, response, and recovery phases but often faces challenges such as resource constraints, inefficient communication, and  unpredictable  crises.  This  study  employs a systematic literature review (SLR) using the PRISMA methodology to explore the application of Artificial Intelligence (AI) and Decision Support Systems (DSS) in humanitarian logistics from 2019 to 2024. SCOPUS served as the primary database, identifying 1,171 documents, with 52 studies selected for in-depth analysis. These studies highlight the potential of AI techniques, including machine learning and clustering algorithms, and DSS implementations for resource allocation, stakeholder coordination, and real-time decision- making. Findings demonstrate that integrating AI and DSS can optimize emergency vehicle routing, improve relief distribution, and enhance stakeholder collaboration. Advanced technologies such as Radio Frequency Identification (RFID), the Internet of Things (IoT), and Digital Twins improve logistics efficiency and scalability. Despite these advancements, challenges like data integration and algorithmic reliability persist. The study recommends prioritizing transparent systems, hybrid simulations, and addressing algorithmic constraints to advance disaster management practices.
Designing a Human-Centered Smart Counter for Transjakarta Using the House of Quality to Improve Service Inclusivity Nova Pangastuti; Olivia Oktariska Timbayo; Restu Pinasthika
Advance Sustainable Science Engineering and Technology Vol. 8 No. 1 (2026): November - January
Publisher : Science and Technology Research Centre Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/asset.v8i1.2405

Abstract

Jakarta's increasing vehicle usage has exacerbated air pollution, and as a result, the initiative to advance sustainable urban mobility and a target to achieve Net Zero Emissions by 2050. Nevertheless, public satisfaction with Transjakarta remains low due to inconsistent service quality and no real-time information for riders. This study puts forward the SmartCounter, a smart passenger-counting system developed by a Human-Centered Design (HCD) process with support from the SERVQUAL approach and House of Quality (HoQ) analysis. The research employs a mixed-method methodology using gap analysis, semi-structured interviews, and focus group discussions to comprehensively gather and convert user requirements into technical specifications. Critical parameters that are elicited from SERVQUAL then propel the Voice of Customer and subsequently get mapped to ranked technical needs with the help of the HoQ. SmartCounter utilizes cutting-edge sensing technology (Time-of-Flight or AI-integrated cameras) with onboard edge computing to enable automatic, real-time, and privacy-respecting passenger counting. The HoQ study prioritized three main technical imperatives: sensor accuracy (score 123), casing robustness (score 111), and real-time transmission (score 109). Other aspects include embedded processors (score 103), display units and operator dashboards (scores 84), and power systems (score 71). Overall, the SmartCounter actively addresses both passenger and operational needs, advancing Jakarta's goals towards a more sustainable, efficient, and inclusive urban transport system for Net Zero Emissions 2050.