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All Journal IIJSE Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management
Ahmad Syakir
Universitas Islam Negeri Sumatera Utara, Medan, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Excellent Service in Attracting and Retaining Customers at PT BPRS Al-Washliyah Medan Ilaika Fauziah Abdi Hasibuan; Sri Ramadhani; Ahmad Syakir
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.7054

Abstract

Excellent service is a crucial step in attracting and retaining customers, where excellent service is providing the best service to customers in helping and meeting customer needs according to their expectations so that customers are satisfied and loyal. This article emphasizes the importance of excellent service, what services are provided by banks to attract and retain customers and what makes customers interested and stay at BPRS Al-Washliyah. This study uses a qualitative descriptive research method, namely conducting research by means of observation, interviews and other library sources in the form of books and journal publications. This study concludes that BPRS Al-Washliyah considers providing excellent service to customers very important in attracting and retaining customers and the bank applies the principle that customers are kings whose desires must be fulfilled as much as possible. BPRS Al-Washliyah offers superior products, provides pick-up services, and also provides rewards and conveniences that can make customers interested and stay as customers at BPRS Al-Washliyah.
Factors Affecting the Perceptions of Employees and Tribe Fit Members Medan Regarding Transactions at Bank Syariah Indonesia Hotmaida Hotmaida; Ahmad Syakir; Nursantri Yanti
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 4 (2025): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i4.626

Abstract

The purpose of this study is to determine the effect of transaction services and usage on the perceptions of employees and Tribe Fit members at Bank Syariah Indonesia in Medan. The subjects of this study were employees and Tribe Fit members consisting of customer service staff, cleaning service staff, technical staff, and members totaling 100 people, of which 36 respondents were tested using the probability sampling method. The results of primary data processing using regression analysis show that there is a significant and positive relationship between the variables of service and usage on the perceptions of employees and members regarding Bank Syariah Indonesia transactions in Medan. Of the three independent variables, it appears that the service variable is the main variable that contributes the most to the perceptions of employees and members regarding Bank Syariah Indonesia transactions in Medan.
Factors Affecting the Perceptions of Employees and Tribe Fit Members Medan Regarding Transactions at Bank Syariah Indonesia Hotmaida Hotmaida; Ahmad Syakir; Nursantri Yanti
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 4 (2025): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i4.626

Abstract

The purpose of this study is to determine the effect of transaction services and usage on the perceptions of employees and Tribe Fit members at Bank Syariah Indonesia in Medan. The subjects of this study were employees and Tribe Fit members consisting of customer service staff, cleaning service staff, technical staff, and members totaling 100 people, of which 36 respondents were tested using the probability sampling method. The results of primary data processing using regression analysis show that there is a significant and positive relationship between the variables of service and usage on the perceptions of employees and members regarding Bank Syariah Indonesia transactions in Medan. Of the three independent variables, it appears that the service variable is the main variable that contributes the most to the perceptions of employees and members regarding Bank Syariah Indonesia transactions in Medan.
Co-Authors Hotmaida Hotmaida Ilaika Fauziah Abdi Hasibuan Nursantri Yanti Sri Ramadhani