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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Eduvest - Journal of Universal Studies IIJSE
Oscar Jayanagara
Universitas Pelita Harapan, Jakarta, Indonesia
Aerospace Engineering Computer Science & IT Economics, Econometrics & Finance Health Professions Neuroscience Social Sciences

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The Mediation Role of Patient Satisfaction on the Influence of Doctor Competency Quality, Service Quality, and Shared Decision Making on Patient Compliance Toward Surgery Recommendations at Eka Hospital, Bekasi Andry Giovanny; Oscar Jayanagara
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8969

Abstract

This study aims to examine the influence of Doctor Competence Quality, Service Quality, and Shared Decision Making (SDM) on Patient Satisfaction, as well as the impact of Patient Satisfaction on Patient Compliance at Eka Hospital Bekasi, with a focus on the mediating role of Patient Satisfaction. Data were collected from 125 respondents using a quantitative approach and analyzed through Partial Least Squares - Structural Equation Modelling (PLS-SEM). The findings reveal that Service Quality and Shared Decision Making significantly and positively influence Patient Satisfaction, whereas Doctor Competence Quality does not exert a significant effect. Moreover, Patient Satisfaction positively and significantly influences Patient Compliance. The mediating role of Patient Satisfaction is significant only in the relationship between Shared Decision Making and Patient Compliance, while it is not significant in the relationships involving Doctor Competence Quality and Service Quality. These findings underscore the critical role of engaging patients in shared medical decision-making processes to enhance satisfaction and compliance, while further research is warranted to explore the contributions of service quality and doctor competence in fostering patient compliance.
The Mediating Role of Patient Satisfaction on the Effect of Physician Competence Quality, Service Quality, and Shared Decision Making on Patient Compliance at Eka Bekasi Hospital Andry Giovanny; Oscar Jayanagara
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.10232

Abstract

Polyclinic services act as the frontline in the health system, providing primary and secondary care to the wider community. However, the quality of services in polyclinics often still does not meet patient expectations. Factors such as doctor quality, service quality and Shared Decision Making are interrelated and contribute directly or indirectly to patient satisfaction. Good service quality in each of these aspects creates a more positive experience for patients and builds trust in health services in polyclinics. Conversely, dissatisfaction with one of these aspects can affect patients' perceptions of overall service quality, which ultimately impacts their level of compliance with medical recommendations.This study aims to analyze the mediating role of patient satisfaction on the influence of doctor competence quality, service quality and shared decision making on patient compliance at Eka Bekasi Hospital. This method uses a quantitative cross-sectional method. Using the Non-Probability Sampling Technique, the sample in this study was 89 respondents.Service Quality affects patient compliance and patient satisfaction. And service quality affects patient compliance which is mediated by patient satisfaction.These findings underscore the importance of focusing on improving service quality in efforts to improve patient satisfaction and compliance, indicating that aspects of the patient experience are more important than individual factors such as physician competence or shared decision-making processes.
Factors Influencing Patient Satisfaction in Inpatient Department of a Private Hospital in South Sumatra Maria Ivena Kristi; Oscar Jayanagara
Eduvest - Journal of Universal Studies Vol. 5 No. 6 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i6.50788

Abstract

study investigates the factors influencing patient satisfaction in the inpatient department of a private hospital in South Sumatra. Focusing on three key variables (nursing ratios, burnout, and interpersonal communication skills) this research explores their direct and mediated effects on patient satisfaction, with service quality serving as a mediating variable. The study employs a quantitative research method, utilizing a cross-sectional survey design. Data were collected from nurses working in the inpatient ward, with statistical analyses performed to identify relationships between the variables. The findings reveal significant correlations: higher nursing ratios and burnout negatively impact service quality and patient satisfaction, while effective interpersonal communication skills positively influence these outcomes. Service quality is shown to mediate the relationship between the independent variables and patient satisfaction, underscoring its critical role in healthcare delivery. These results provide actionable insights for hospital administrators, emphasizing the need to optimize staffing levels, address nurse burnout, and enhance communication skills to improve patient satisfaction. This research contributes to the academic understanding of patient satisfaction determinants in the context of Indonesian private healthcare and offers practical implications for improving hospital management and patient care strategies. The study highlights the importance of tailored interventions to address the unique challenges faced by private hospitals in South Sumatra.
Pengaruh Perceived Usefulness, Perceived Ease of Use, dan Self Efficacy Terhadap Continuance Intention to Use Electronic Medical Record Dimediasi Attitude Pada Petugas Rumah Sakit X Serang Qorina Putri Srisantoso; Oscar Jayanagara
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 5 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Mei - Juni 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i5.3583

Abstract

Penerapan rekam medis elektronik tidak hanya mengurangi masalah pengelolaan terkait rekam medis kertas namun juga meningkatkan pengulangan uji laboratorium dan observasi klinis, meningkatkan keakuratan keputusan medis, serta meningkatkan keselamatan pasien. Penelitian ini bertujuan untuk mengetahui pengaruh perceived usefulness, perceived ease of use, self-efficacy terhadap continuance intention to use electronic medical record melalui dimediasi attitude pada petugas rumah sakit X Serang. Penelitian ini menggunakan desain kuantitatif serta dilakukan secara cross sectional. Jumlah sampel sebanyak 244 petugas dari berbagai profesi. Sampel dipilih dengan menggunakan metode sensus. Data penelitian diambil menggunakan media google form dengan lima pilihan jawaban. Metode analisis data menggunakan PLS-SEM. Hasil penelitian ini menemukan bahwa perceived usefulness, perceived ease of use, self-efficacy masing-masing berpengaruh positif terhadap attitude. Perceived usefulness, perceived ease of use, self-efficacy, attitude masing-masing berpengaruh positif terhadap continuance intention to use electronic medical record. Attitude masing-masing memediasi sebagian pengaruh perceived usefulness, perceived ease of use, dan self-efficacy terhadap continuance intention. Saran untuk penelitian selanjutnya dapat diperluas dengan beberapa rumah sakit lainnya di wilayah Serang dan sekitarnya. Penelitian selanjutnya juga dapat ditambahkan faktor-faktor lain yang menyebabkan tinggi rendahnya continuance intention pasien seperti norma subjektif, kepemimpinan dan budaya.
Co-Authors Andry Giovanny Maria Ivena Kristi Qorina Putri Srisantoso