Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal JUSIFO : Jurnal Sistem Informasi
Andi Saputra
Department of Informatics, Universitas Papua

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Determinants of User Satisfaction with a Mobile Application Using the Extended Webqual 4.0 Method and Structural Equation Modelling: A Case of the PLN Mobile Application Andi Saputra; Dedi I. Inan; Ratna Juita; Marlinda Sanglise; Muhamad Indra
JUSIFO : Jurnal Sistem Informasi Vol 10 No 1 (2024): JUSIFO (Jurnal Sistem Informasi) | June 2024
Publisher : Program Studi Sistem Informasi, Fakultas Sains dan Teknologi, Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/jusifo.v10i1.23051

Abstract

In the era of rapid technological growth, people increasingly expect convenience in all aspects of life, including how they interact with public services. The PLN Mobile application, developed by PT PLN (Persero), aims to facilitate access to information and services for the community. However, many users have provided low ratings and negative feedback. The purpose of this research is to analyze the factors influencing user satisfaction with the PLN Mobile application, using the Webqual 4.0 method. A total of 101 respondents were selected using a purposive sampling technique, and the data were analyzed using Structural Equation Modeling (SEM). The findings reveal that Usability, System Quality, Information Quality, and Interaction Quality significantly affect user satisfaction, while Service Quality does not. This indicates that the application meets most user expectations, though there is still potential for further improvement. These findings offer theoretical contributions to the Webqual 4.0 method and practical insights for developers to enhance the application and improve user satisfaction.
Co-Authors Dedi I. Inan Marlinda Sanglise Muhamad Indra Ratna Juita