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All Journal JUTI: Jurnal Ilmiah Teknologi Informasi MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer
Vynska Amalia Permadi
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Computer Science & IT Dentistry Education Library & Information Science

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DATA REFINEMENT APPROACH FOR ANSWERING WHY-NOT PROBLEM OVER K-MOST PROMISING PRODUCT (K-MPP) QUERIES Vynska Amalia Permadi; Tohari Ahmad; Bagus Jati Santoso
JUTI: Jurnal Ilmiah Teknologi Informasi Vol 16, No. 2, Juli 2018
Publisher : Department of Informatics, Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24068535.v16i2.a754

Abstract

K-Most Promising (K-MPP) product is a strategy for selecting a product that used in the process of determining the most demanded products by consumers. The basic computations used to perform K-MPP are two types of skyline queries: dynamic skyline and reverse skyline. K-MPP selection is done on the application layer, which is the last layer of the OSI model. One of the application layer functions is providing services according to the user's preferences.In the K-MPP implementation, there exists the situation in which the manufacturer may be less satisfied with the query results generated by the database search process (why-not question), so they want to know why the database gives query results that do not match their expectations. For example, manufacturers want to know why a particular data point (unexpected data) appears in the query result set, and why the expected product does not appear as a query result. The next problem is that traditional database systems will not be able to provide data analysis and solution to answer why-not questions preferred by users.To improve the usability of the database system, this study is aiming to answer why-not K-MPP and providing data refinement solutions by considering user feedback, so users can also find out why the result set does not meet their expectations. Moreover, it may help users to understand the result by performing analysis information and data refinement suggestion.
K-Means-Based Customer Segmentation with Domain-Specific Feature Engineering for Water Payment Arrears Management Akbar, Andi Hary; Wijayanto, Heri; Arimbawa, I Wayan Agus; Vynska Amalia Permadi
MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer Vol. 25 No. 1 (2025)
Publisher : Universitas Bumigora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/matrik.v25i1.5186

Abstract

Indonesian water utilities face persistent challenges in managing payment delinquencies due to diverse customer characteristics, geographic limitations, and inadequate analytical capabilities. Addressing this issue is essential to optimizing revenue collection and supporting sustainable operations. This study aims to develop a data-driven customer segmentation framework using K-means clustering to enhance delinquency management. The framework incorporates six engineered features—Debt Efficiency, Payment Behavior Score, Category Risk Score, Geographic Risk Score, Consumption Intensity, and Financial Risk Score—designed to capture customer payment behavior, consumption patterns, and geographic risk. We applied the model to 1,500 anonymized customer records from PT Air Minum Giri Menang, focusing on those with delinquencies exceeding four months. Risk scoring was based on quintile distribution, and optimal clustering was determined through the elbow method combined with silhouette coefficient analysis. The results produced a two-cluster solution (silhouette score = 0.538), showing statistically significant differences across features (p ¡ 0.001) and medium-to-large effect sizes (Cohen’s d = 0.52–2.12). The segmentation identified medium-risk customers (86.7%) who require preventive management and high-risk customers (13.3%) who need billing intervention. Urban areas exhibited higher delinquency risk (18.4%) than rural areas (2.5%), indicating the need for geographically targeted strategies. All customer data was anonymized following Indonesian data protection protocols. In conclusion, the proposed framework transforms manual billing supervision into an adaptive, data-driven management system, contributing to segmentation research by introducing utility-specific engineered features for Indonesian water utilities.
Co-Authors Akbar, Andi Hary Bagus Jati Santoso Heri Wijayanto I Wayan Agus Arimbawa, I Wayan Agus Tohari Ahmad