muhammad idris
Universitas Negeri Medan

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Analisis Kepuasan Publik terhadap Kualitas Pelayanan Fasilitas Taman Cadika Medan sebagai Ruang Terbuka Hijau Kota Fitri Aulia; Florentina Sitompul; Gabriel Novansyah Sihite; Johanes Johanes; Johs Charlos Hutabalian; Muhammad Idris; Mutia Adeliana P; Nabilla Panjaitan; Marthin Okuli Sitompul
Jurnal EMT KITA Vol 10 No 4 (2026): OCTOBER 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v10i4.7344

Abstract

Public satisfaction is an important non-financial indicator in measuring the effectiveness of public asset management by local governments. Cadika Park Medan, as one of the green open spaces (GOS) in Medan City, provides various public facilities aimed at increasing citizens’ comfort. However, several facility-related issues that potentially affect visitor satisfaction are still found. This study aims to analyze the effect of facility quality on public satisfaction at Cadika Park Medan. This study uses a quantitative approach with a survey method of 42 respondents who visited Cadika Park Medan. The sampling technique used accidental sampling. The research instrument was a Likert-scale questionnaire consisting of 15 statement items. Data were analyzed using validity tests, reliability tests, descriptive statistics, and multiple linear regression analysis with the assistance of the Statistical Package for the Social Sciences (SPSS 26). The results show that all statement items were declared valid with correlation coefficients ranging from 0.726 to 0.915 and reliable with a Cronbach’s Alpha value of 0.964. Regression analysis results indicate that facility quality simultaneously has a significant effect on public satisfaction with an F value of 10.507 and a significance level of 0.000. The coefficient of determination (R Square) of 0.845 indicates that 84.5% of public satisfaction is influenced by facility quality, while 15.5% is influenced by other factors outside the study. Partially, indicator P12 was the most dominant variable affecting visitor satisfaction with a regression coefficient of 0.721 and significance of 0.015. This study concludes that improving facility quality, particularly in the aspect of general comfort, should be a priority for the Medan City Government in enhancing public service quality and managing green open spaces.
Literatur Review : Analisis Strategi Pemasaran Digital Dalam Ruang Lingkup Umkm Kevin Adrigo Siahaan; Jonrian Simamora; muhammad idris
Jurnal Ilmu Ekonomi dan Bisnis Vol 3 No 2 (2025): Oktober, Jurnal Ilmu Ekonomi dan Bisnis
Publisher : Perkumpulan Konsultan Manajemen Pendidikan Indonesia (PKMPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65510/jieb.v3i2.118

Abstract

The development of digital technology has driven a significant transformation in marketing strategies, especially for Micro, Small and Medium Enterprises (UMKM). This study aims to analyze the effectiveness of the integration of three main approaches in digital marketing, namely influencer marketing, Search Engine Optimization (SEO), and personal content, in improving the competitiveness and sustainability of MSMEs. The method used is a literature review with a descriptive approach, which examines ten scientific articles published in 2019-2024. Data sources were collected through online scientific platforms such as Google Scholar and Research Rabbit, then systematically analyzed to identify patterns, strategies, and impacts of digital marketing implementation by MSME players.The study results show that social media, especially TikTok, Instagram, Facebook, and WhatsApp, are the main channels in reaching consumers and building engagement. Collaboration with micro-influencers is proven to increase brand credibility and expand market reach, while the application of SEO drives increased digital traffic and online visibility. Authentic personalized content also plays an important role in creating an emotional connection between MSMEs and consumers. However, challenges such as limited human resources, digital literacy, and content consistency still hinder the optimization of this strategy.Thus, the integration of the three approaches is considered effective in supporting the growth and sustainability of MSMEs in the digital era. Continuous support is needed in the form of training and mentoring so that MSME actors are able to implement digital marketing strategies optimally and with high competitiveness.