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All Journal JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Tri Wijayanti
Universitas Setia Budi Surakarta
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THE LEAN HOSPITAL APPROACH TO CONTINUOUS IMPROVEMENT IN ENHANCING SERVICE QUALITY AT THE OUTPATIENT PHARMACY OF TALAUD REGIONAL GENERAL HOSPITAL IN 2019 Meyvie Belinda Kendage; Jason Merari Peranginangin; Tri Wijayanti
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 4 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i4.4048

Abstract

The pharmacy is one of the medical support facilities in hospitals. However, there are still many problems encountered in its services that reduce patient satisfaction, such as inefficient room layout, inadequate drug supplies, and suboptimal service times. The purpose of this study is to identify critical waste and the root causes of critical waste in the process of serving outpatients at the Talaud Regional General Hospital Pharmacy. The method used in this study is a case study with a qualitative and quantitative approach. The stages of the study are observation of the service process flow, distribution of value and waste questionnaires, and interviews. The results of the value stream mapping obtained from the prescription dispensing service process showed a lead time of 24.89 minutes and a VAR of 63% for general patients, a lead time of 18.45 minutes and a VAR of 67% for BPJS patients, and a lead time of 14.72 minutes for non-dispensing prescriptions. VAR of 51% for general patients, and a lead time of 11.61 minutes and VAR of 56% for BPJS patients. The critical waste identified was transportation waste at 20.2%. The root causes of transportation waste were the distant layout of the rooms, the prescribed drugs not being available at the pharmacy, and the doctors' requests not matching those of the pharmacy.
Pendampingan Pelatihan Pembuatan Teh Celup Kunyit Hitam (Curcuma caesia) Sebagai Terapi Pencegahan Penyakit Diabetes Melitus di RT 02, Dusun Blembem Kel. Plesungan Kabupaten Karanganyar Provinsi Jawa Tengah Tri Wijayanti; Argo Widianto; Aljufri Mahmud; Khofifah Maharani; Yurita Werdiningsih Hutami; Jason Merari Peranginangin; Dewi Ekowati; Ika Purwidyaningrum; Narimo
JURPIKAT Vol 6 No 4 (2025)
Publisher : Politeknik Piksi Ganesha Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37339/jurpikat.v6i4.2604

Abstract

Kegiatan pengabdian masyarakat bertema “Pendampingan Pelatihan Pembuatan Teh Celup Kunyit Hitam (Curcuma caesia) sebagai Pencegahan Penyakit Diabetes Melitus” bertujuan meningkatkan pengetahuan dan keterampilan warga RT 02, Dusun Blembem, Plesungan, Karanganyar, Jawa Tengah, dalam memanfaatkan kunyit hitam untuk menurunkan kadar glukosa darah. Dilaksanakan pada 30 Mei 2025 pukul 08.00–10.00 WIB di rumah ketua RT, kegiatan ini melibatkan 30 ibu-ibu PKK. Persiapan meliputi perizinan kepala desa, survei lokasi, dan sosialisasi. Metode demonstrasi dan contoh digunakan untuk penyuluhan manfaat kunyit hitam sebagai antidiabetik, antiinflamasi, dan antioksidan, serta praktik pembuatan teh celup. Peserta antusias mengikuti sesi, praktik, dan mencoba seduhan teh. Kegiatan berlangsung lancar, meningkatkan pemahaman tentang obat tradisional dan keterampilan membuat produk herbal sederhana, berpotensi sebagai solusi kesehatan dan produk lokal.
Co-Authors Aljufri Mahmud Argo Widianto Dewi Ekowati Ika Purwidyaningrum Jason Merari Peranginangin Jason Merari Peranginangin Khofifah Maharani Meyvie Belinda Kendage Narimo Yurita Werdiningsih Hutami