Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal International Journal of Health, Economics, and Social Sciences (IJHESS)
Ade Setiawan
Ilmu Komunikasi, UIN Raden Fatah Palembang
Economics, Econometrics & Finance Public Health Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Organizational Communication at the Tanjung Batu Village Office, Ogan Ilir Regency in Improving Public Services Ade Setiawan; Sepriadi Saputra; Badarudin Azarkasi
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 1: Januari 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i1.9988

Abstract

This research highlights the urgency of improving the quality of public services at the Tanjung Batu Village Office, where there are still communication gaps, limited coordination, and unclear information flows that affect service performance. This research aims to examine how organizational communication is applied and how its role is in improving public services. The main questions of the research focus on the communication patterns that take place and their contribution to service improvement. Using a qualitative approach and case study design, data was collected through observation, in-depth interviews with staff, village heads, and the community, and documentation. Data analysis is carried out through reduction, presentation, and conclusion drawn. The results of the study show that communication occurs vertically, horizontally, and diagonally, but is still constrained by weak feedback systems, inconsistent coordination, and lack of use of digital information media. The improvements found include simplifying procedures, improving employee coordination, and increasing responsiveness to community needs. These findings confirm that effective organizational communication improves reliability, transparency, and responsiveness in public services.
Co-Authors Badarudin Azarkasi Sepriadi Saputra