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All Journal Dinasti International Journal of Education Management and Social Science Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS)
Oscar Jayanegara
Universitas Pelita Harapan, Tangerang, Indonesia
Decision Sciences, Operations Research & Management Education Social Sciences

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Pengaruh Service Quality, Brand Image, dan Patient Trust terhadap Revisit Intention Dimediasi oleh Patient Satisfaction di RS XYZ Jakarta Barat Debora Pranata Raharjo; Oscar Jayanegara
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 6 No. 4 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Juni - Juli 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i4.5024

Abstract

Penelitian ini bertujuan untuk mengeksplorasi pengaruh kualitas layanan, citra merek, dan kepercayaan pasien terhadap niat kunjungan ulang, dengan kepuasan pasien sebagai variabel yang memediasi hubungan tersebut. Penelitian dilakukan di RS XYZ Jakarta Barat dengan pendekatan kuantitatif, menggunakan metode Structural Equation Modeling (SEM) untuk menganalisis hubungan antar variabel. Data utama diperoleh melalui survei yang melibatkan pasien yang telah memiliki pengalaman berkunjung ke rumah sakit tersebut. Hasil penelitian menunjukkan bahwa dari sepuluh hipotesis yang diuji, sembilan di antaranya memiliki pengaruh positif dan signifikan terhadap niat kunjungan ulang, baik secara langsung maupun melalui mediasi kepuasan pasien. Temuan ini menyoroti pentingnya peran kualitas layanan, citra merek, dan kepercayaan pasien dalam meningkatkan niat kunjungan ulang, dengan kepuasan pasien sebagai mediator yang berpengaruh. Temuan ini memberikan implikasi penting bagi manajemen rumah sakit untuk terus menjaga dan meningkatkan kualitas layanan serta kepercayaan pasien guna mendorong loyalitas pasien di masa depan.
The Effect of Workload, Incentives, and Work Motivation on Nurse’s Performance Mediated by Job Satisfaction Afrah Afifah Salsabila; Oscar Jayanegara
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i3.3821

Abstract

This research aimed to analyze the Effect of Workload, Incentives, and Work Motivation on Nurse Performance with Job Satisfaction as a mediating variable. The study employed a quantitative research approach and hypothesis testing. Data was collected using total sampling with a Likert scale (1-5) questionnaire from 165 respondents. The data was analyzed using the Partial Least Squares Structural Equation Model (PLS-SEM). The results indicate that Workload has a negative effect on job satisfaction. Incentives have a positive effect on job satisfaction. Work motivation has a positive effect on job satisfaction. Workload has a negative effect on nurse performance. Incentives have a positive effect on nurse performance. Work motivation has a positive effect on nurse performance. Job Satisfaction has a positive effect on nurse performance. Job satisfaction has a negative effect and mediates the effect of workload on the performance of nurses. Job satisfaction has a positive effect and mediates the effect of incentives on the performance of nurses. Job satisfaction has a positive effect and mediates the effect of work motivation on the performance of nurses.
Co-Authors Afrah Afifah Salsabila Debora Pranata Raharjo