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All Journal Waluya The International Science of Health Journal
Aknur, Rikha
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Dentistry Education Health Professions Medicine & Pharmacology Nursing Public Health Other

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Factors Influencing the Implementation of Electronic Medical Record Systems at Bhayangkara Hospital and Benyamin Guluh Kolaka Hospital Aknur, Rikha; Sunarsih, Sunarsih; Risky, Sartini
Waluya The International Science of Health Journal Vol. 4 No. 4 (2025): Waluya The International Science of Health Journal
Publisher : Magister Kesehatan Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54883/yvqvw956

Abstract

Introduction: Electronic Medical Records (EMR) are a crucial technology for improving the efficiency and quality of healthcare services compared to manual, paper-based systems. This study compares the implementation of EMRs at the Benyamin Guluh Hospital in Kolaka and Bhayangkara Hospital in Kendari to evaluate differences in efficiency and quality of healthcare services after the implementation of EMRs. Method: This study employed a qualitative approach with phenomenology. The researcher served as the key instrument, with data collection techniques including in-depth interviews and participant observation. The study population consisted of IT directors and staff as primary informants, as well as doctors, nurses, laboratory personnel, pharmacists, and patients as regular informants. The sample was drawn using purposive sampling. Data were collected from 14 informants and analyzed inductively. Result: Bhayangkara Kendari Hospital has made significant progress in integrationElectronic Medical Records, with adequate technological infrastructure, fast and secure data access, and comprehensive staff training. In contrast, Benyamin Guluh Hospital in Kolaka faces challenges related to inadequate infrastructure and challenges in training and network quality. Despite progress in reducing paper use and improving coordination between units, technical issues and inadequate training impact efficiency and patient satisfaction. Conclusion: The needs of both hospitals include improving information technology infrastructure, regular and comprehensive training, policy evaluation and adjustment, improving data management and security, and increasing coordination between institutions.
Co-Authors Risky, Sartini Sunarsih Sunarsih